Md Fazlur Rahman
Brooklyn,NY
Summary
Experienced customer support specialist known for strong problem-solving abilities and effective communication skills. Successfully managed customer interactions and collaborated with teams to ensure order accuracy and enhance service delivery.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Crown Fried Chicken And Pizza
Brooklyn, NY
2026.01 - 2026.03
- Assisted customers with menu selections and order placements.
- Responded to customer inquiries via phone and in-person.
- Handled customer complaints with empathy and understanding.
- Collaborated with kitchen staff to ensure order accuracy.
- Processed payments using point-of-sale systems efficiently.
Senior Officer
Agrani Bank Limited.
Dhaka, Bangladesh
2010.09 - 2026.01
- Led daily banking operations to ensure compliance with internal policies.
- Managed customer accounts and resolved complex banking inquiries effectively.
- Trained and mentored junior staff on banking procedures and customer service standards.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Reviewed and approved transaction requests while maintaining risk management protocols.
Education
Bachelor of Arts - Commerce
National University
Chittagong, Bangladesh2002-05
Skills
- Customer support
- Order processing
- Equipment operation
- Inventory management
- Accessibility compliance
- Client relationship management
- Metrics analysis
- Service improvement
- Time management
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Cleaning procedures
- Safety standards
- Equipment handling
- Quality inspection
- Surface sanitization
- Customer interaction
- Employee training
- Efficient cleaning techniques
Languages
English
Professional
Bengali
Native/ Bilingual
Timeline
Customer Support Specialist
Crown Fried Chicken And Pizza
2026.01 - 2026.03
Senior Officer
Agrani Bank Limited.
2010.09 - 2026.01
Bachelor of Arts - Commerce
National University