MDHABIBUR RAHMAN
Panorama City,California
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Homey Investment Corp
Studio City, CA
03.2023 - Current
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
Sales Manager
Sports Collections
Panorama City, California
09.2014 - 02.2023
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed and implemented sales strategies to increase market share.
Education
Associate of Arts - General Studies
HAZI MOHAMMAD MOHSHIN COLLEGE
KHULNA, BANGLADESH04-2003
Skills
- Foreign Languages
- Reservation Systems
- Tourism Knowledge
- Front Office Support
Timeline
Front Desk Agent
Homey Investment Corp
03.2023 - Current
Sales Manager
Sports Collections
09.2014 - 02.2023
Associate of Arts - General Studies
HAZI MOHAMMAD MOHSHIN COLLEGE
Similar Profiles
POOJA KPOOJA K
Operations Coordinator at My Homey Cleaning & Repairing ServiceOperations Coordinator at My Homey Cleaning & Repairing Service
Austin HussingAustin Hussing
Builder at Homey Building And ExteriorsBuilder at Homey Building And Exteriors
Preethi SadagopanPreethi Sadagopan
Senior QA Analyst at Two Harbors Investment CorpSenior QA Analyst at Two Harbors Investment Corp
Mikel NuilaMikel Nuila
Campus Aide / Supervision at Julie Korenstein Elementary SchoolCampus Aide / Supervision at Julie Korenstein Elementary School
Marina MoralesMarina Morales
Elementary School Teacher at Los Angeles Unified School District, LAUSDElementary School Teacher at Los Angeles Unified School District, LAUSD