Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Md Hakimul Mia

Queens,NY

Summary

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in role.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Popeyes® Louisana Kitchen
Queens, New York
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate of Applied Science - Accounting

Borough of Manhattan Community College
New York, NY
11-2026

GED -

Jamaica Learning Center
Richmond Hill, NY
06-2024

Skills

  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team engagement
  • Staff training and development
  • Customer relations
  • Team building
  • Employee scheduling
  • Sales reporting
  • Performance reviewing
  • Cost control
  • Effective organizational skills
  • Effective listening
  • Multitasking
  • Customer service

Certification

  • Certified Serve safe manager certification .
  • Certified Food Protection Certificate.

Languages

English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Assistant Manager

Popeyes® Louisana Kitchen
11.2023 - Current

Associate of Applied Science - Accounting

Borough of Manhattan Community College

GED -

Jamaica Learning Center

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