MD KHALIL UR RAHMAN FARHAD

IT and Billing Department

Company: DESCO

Duration: 8 Years

• Diagnosed and resolved technical issues of desktops, printers and POS.
• Configured office LAN and Wi-Fi settings and troubleshooting if there was any technical issue with the LAN connection and IP addresses.
• Installed and updated different types of software (Oracle, Pegasus, e-governance, Microsoft Windows, Microsoft office, anti-virus, etc.)
• Assisted employees to use different types of software and e-governance (Electricity Billing Software).
• Data entry and updated day to day data to the server.

Prepaid Metering Department

Company: DESCO

Duration: 4.5 Years

• Configured prepayment meter and Data Concentrator Unit (DCU) with the update version of software.
• Support to install prepayment meter and Data Concentrator Unit (DCU)
• Observed prepayment meter data through Meter Data Management Systems (MDM) software and resolved if there is any network related or other issues.
• Identifying software and hardware problem of pre-paid meter of energy used by customers and took necessary steps to solve issues if there any.