Mădălina Conţiu

Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for Skilled mariner as OFFICER onboard the Celebrity Cruises with broad base of experience customer approach and communication skills for a resolution which changes their stay. Resolves problems quickly delivering high levels of customer satisfaction. Dedicated agent/officer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the F&B industry and not only. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Meticulous front desk officer with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

• Gender: Female
• Nationality: Romanian

• Cree Italy - Bergamo, 2012, 2013, Social games with teams of children with ages starting from 7 years old and up to 18 years old, Outdoor & craft activities based on the children's ages, Dancing classes that involved choreography skills performed daily
• Orphanage volunteer, 2017, 2018, Assisting the children with homework and school tasks, Arranging and participating in outdoor excursions, Involving the children in social activities such as movie nights, Hiking trips in large groups