Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
ADDITIONAL IT PROFICIENCIES
ADDITIONAL IT PROFICIENCIES
Generic

John McNamara

Westminster,MD

Summary

Insightful Information Technology Manager with 18 plus years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.


Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 22-year record of building positive relationships with internal and external stakeholders. Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

16
16
years of professional experience
18
18

IT Management

Work History

Senior Technology Consultant

GDC IT Solutions
10.2023 - Current
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Maintained efficient operation of multiple client data center locations with over 5000 devices,
  • Conformed to quality, performance and inter-operability standards for implementation of solutions.
  • Provided solutions aligned with Azure IaaS architecture and clients business needs.
  • Offered input for complex documents to support client-ready final versions
  • Developed diagrams to describe and lay out logical operational steps

IT Director Infrastructure and IT Operations

Adventist HealthCare
09.2016 - 07.2023
  • Manage Datacenter environments including Server, storage, BURA, enterprise applications, and desktop, DBA teams for all hospitals and their 12000 users and 22,000 endpoints.
  • Reinvigorated IT staff to meet and exceed hospital expectations on SLA and KPI benchmarks.
  • Document processes for IT portion of Baldridge Award Certification using DMAIC Modeling
  • Launched Salesforce for It department.
  • Migrated ITSM from Remedy to ServiceNow and coordinated with help desk Managed Service Provider
  • Managed operation, monitoring, maintenance, development, upgrade and support of information technology applications
  • Spearheaded and managed upgrade of multiple critical applications driven by need to keep them on supported operating systems. Upgrading the Critical systems from legacy windows versions od 2003-2012 to supported Windows Server 2019 -2022.
  • Implemented NIST 800-53 R5 security standards across all server, desktop and network platforms.
  • Developed capacity reporting on all infrastructure systems and environments for budgetary forecasting.
  • Collaborates with analysts, technical staff and application owners with all phases of the System Development Life Cycle and Project Management standards.
  • Oversaw implementation tiered desktop patching environment utilizing Microsoft MECM/SCCM and MS Intune.
  • Managed and developed productive relationships with internal customer groups, contractors, consultants, and vendors.
  • Responsible for assisting senior hospital staff with customer satisfaction, vendor contracts and associated invoices, quality control, problem management and resolution within the business and financial product lines and across multiple locals
  • Implemented new enterprise-wide data recovery solution replacing legacy NetBackup environment.
  • Oversaw and implemented large scale VMWare and server environment technical refresh.
  • Implemented Microsoft best practices for managing and securing privileged User account access.
  • Transitioned pilot and test environments to AWS and Azure Cloud.
  • Managed deployment of IAM integration with Microsoft ADFS and Azure.
  • Managed storage environments across hospital system including Netapp, HPE, Pure and EMC hardware.
  • Manage and coordinate vendors on installation of key technologies for hospitals and supporting clinical, mental health, radiological and ambulatory care offices.
  • Leading Microsoft Office 365 project to move all email, file shares and collaboration tools to Microsoft cloud.
  • Managed Microsoft Support and Licenses agreements for Organization.
  • Developing policies and procedures for Securing Office 365 Cloud hosted PII and PHI data
  • Implemented Skype for Business and later MS Teams for remote Communications replacing Cisco WebEx
  • Implemented Mobile Device Management solution utilizing MS Intune.

  • Developed and implemented Patching policies and procedures for all Microsoft and Linux based servers.
  • Migrated file services from legacy Novell onto Microsoft DFS.
  • Developed hardened Server Image to better Secure PHI, and PII in compliance with HIPAA/HITECH guidelines.
  • Implemented New Virtual Desktop Environment for Secure access to HIPAA regulated data utilizing Citrix Xen Desktop and Xen App
  • Managed and maintained VMware Environment and related SAN and NAS storage environments
  • Integrated Avaya VoIP PBX Phone System with MS Teams calling
  • Manage enterprise licensing for IT infrastructure, including Microsoft, Cisco and VMware Enterprise agreements.
  • Planned, designed and delivered diverse IT solutions.
  • Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Wrote detailed architectural design plans, security requirements and specifications.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
  • Supported creation of client and business partner relationships through careful collaboration and networking efforts.
  • Spearheaded disaster resilience and recovery efforts, successfully retaining 400 + terabytes of data that would have otherwise been lost.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Oversaw development and implementation of improvements to support and network operations.
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

It Director and Chief Compliance Officer

Service Coordination Inc
11.2015 - 08.2016
  • .Performed operations as It Director and Chief Compliance Officer for Organization
  • Managed a Team of IT Professionals in day to day operations of IT Department, IT Helpdesk and Web
  • Development and Content development
  • Responsible for maintaining integrity of SCI's HIPAA and PII Data
  • Working with key department stakeholders refined corporate data security requirements and policies
  • Developed Security policies around Remote Telework and BYOD Programs
  • Introduced Organization to formal Change control process for IT infrastructure management
  • Implemented NAC on office networks and enhanced security policies on devices reading corporate data remotely.
  • Headed Microsoft Office 365 project to move all email and file services to the cloud.
  • Developed and Maintained Information Technology Roadmap.
  • Migrated user files to Office 365 OneDrive for business cloud solution.
  • Implemented Zscaler Cloud Firewall for securing cloud data and Mobile workforce.
  • Implemented Skype for Business for remote Communications.
  • Setup automatic email encryption of E-PHI data.
  • Extended Remote communications tools to incorporate multiple office locations and smart conference rooms.
  • Developed developing plans to migrate desktops to Windows 10
  • Migrated Custom CRM Solution to AWS HIPAA Compliant Environment
  • Developed hardened Server Image to better Secure PHI, and PII in compliance with HIPAA guidelines
  • Lead Development of New Organization Website
  • Managed Deployment of redundant Citrix Virtual desktop infrastructure project to be used of tele-work and in COOP or Disaster situations
  • Managed and maintained VMware Environment and related SAN and NAS storage environments.
  • Integrated VoIP PBX Phone System with MS Office 365 Unified messaging for better service to our end users
  • Implemented Microsoft Intune MDM for BYOD Program for secure use of Personal mobile devices
  • Architected WAN Networking to incorporate VoIP protocols across Multiple offices and locations.
  • Managed Departments Opex / Capex budgets
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Monitored use of data files and regulated access to protect secure information.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Oversaw and monitored violation tracking system for accuracy, reducing HIPAA issues.

Manager It Infrastructure and Operations

Washington Merto Area Transit Authority
04.2014 - 11.2015
  • Server Operations / Datacenter Operations, Hands on leader of Server and Storage Operations department of Large Regional Transportation provider
  • Key Achievements and Responsibilities:
  • Managed team of 30 system engineers, architects and administrators and up to 100 team members for certain projects
  • Maintained corporate Amazon Cloud and Microsoft Azure Accounts and infrastructure for Dev Ops and future Initiatives
  • Spearheaded Microsoft Office 365 project to replace failing MS Exchange and Lync communications on premises environments, migrating roughly 26,000 email accounts to Microsoft's 365 cloud email solution
  • Migrated user files to Office 365 OneDrive for business cloud solution, freeing up that storage for much needed server and data warehouse resources
  • Managed Stale VDI Project into action and completed 6 months ahead of schedule.
  • Managed Dell/EMC VNX, SC VMax, and DataDomain Storage Environments totaling over 12 Petabytes.
  • Implemented Dell VBlock hyper converged infrastructure to support new farecard solution
  • Expanded authority Infrastructure to include three datacenters with both physical and virtual server environments maintaining 99.99% availability with goals set to move to 99.999% availability
  • Implemented policy improvements to reduce current MTBF and MTTR Key Performance indicators.
  • Oversaw Windows, Redhat, Dell, EMC, Cisco, Juniper and IBM AIX Datacenter environment.
  • Managed datacenter/server components of multi-million dollars, next generation fare collations project
  • Implemented new monthly patch management schedule utilizing IBM BigFix.
  • Scripted Datacenter shutdown procedures to streamline failover during COOP or DR Event using Puppet.
  • Developed hardened Server Image to better Secure PHI, PII and PCI data in accordance with PCI and HIPAA guidelines.
  • Managed Deployment of redundant Citrix Virtual desktop infrastructure project to be used of tele-work and in COOP or Disaster situations.
  • Integrated VoIP PBX Phone System with MS Office 365 Unified messaging for better service to our end users.
  • Enhanced 24/7/365 monitoring solution using SolarWinds, CA and in-house software for all servers.
  • Revamped Colocation and datacenter Backup environments
  • Oversaw Tivoli Endpoint and McAfee ePO for transit Authority.
  • Managed It Infrastructure budgets of approximately $200,000,000 OP-Ex/$120,000,000 Cap-Ex.
  • Negotiated new licensing contracts with technology support vendors that will result in over $450,000.00 savings over 2016-2018 fiscal years.

IT Infrastructure and Operations Director

Ipreo
06.2011 - 12.2013
  • Directed and managed Regional Network Operations department of large multinational financial services software development company
  • Virtualized and modernized regional infrastructure.
  • Key Achievements and Responsibilities:
  • Managed team of 3 to 5 systems engineers, administrators and helpdesk technicians
  • Managed and maintained two datacenters, with over 400 physical and virtual servers maintaining99% availability.
  • Implemented change management based on ITIL principles and concepts.
  • Maintained global MPLS/IPSEC Network between office in North America, Africa, Europe and Asia
  • Managed company wide office and datacenter move project and consolidation projects including management of external cabling, data, and communication vendors as well as internal technical teams
  • Implemented Bring Your Own Device (BYOD) policies providing secure corporate email on personal devices
  • Managed and implemented two VMware upgrade projects from version 3.03 to managed 5.1 VSphere Environment.
  • Implemented and Managed redundant Microsoft Exchange upgrade Project
  • Managed JD Edwards World A9.2 environment
  • Reengineered VoIP phone system to provide better network performance, including linking MS Unified
  • Communications Server
  • Developed database 24/7/365 monitoring solution using commercial off the shelf solutions (COTS) and in house software for all servers.
  • Managed and supported enterprise-wide storage environments
  • Revamped central office and datacenter Backup environments using NetBackup.
  • Managed Departments Op-Ex / regional Cap-Ex budgets.
  • Negotiated new contracts with technology support vendors that will result in nearly $100,000.00 in savings over 2012-2015 fiscal years.

Solutions Architect /Project Manager/ Technical Team Lead

Netstar-1
07.2008 - 05.2011
  • With oversight of 7-10 engineers and architects developing and deploying solutions to nonprofit, government and civilian clients, including then President Elect Barack Obama and Supporting Staff, U.S Department of Labor, U.S Department of Agriculture, U.S Army, GSA and other civilian and government organizations
  • Key Achievements and Responsibilities:
  • Technical Team Leader in support of then President Elect Barack Obama and supporting Staff on the Presidential Transition Team
  • Serve as Architect for companies Not for Profit clients.
  • Primary Engineer with oversight of enterprise Data Storage, SQL and CommVault Back Up environments, as well as VMware, MS Active Directory, Exchange and SharePoint
  • Developed secure SaaS Solution for GSA to maintain non-Cleared personnel and consultants in private cloud-based work environment.
  • Business development activities - including proposal preparation, Technical Solution marketing, and thought leadership for Future Corporate Technical Solutions and IT Governance
  • Presales Engineer responsible for Developing Strategic Technology plans for plans for potential clients with core responsibilities, Enterprise Solution Architecture, Virtualization, Data Protection/Management and ERP Solutions
  • Developed policies and procedures to assure IT systems support business continuity and disaster recovery
  • Manage and implemented SAN Storage and Clustered Microsoft SQL Environments.
  • Storage Engineer with responsibility for SAN and NAS Storage, as well as oversight of backup and related disaster recovery efforts.
  • Developed and deployed Data Management and Recovery solutions utilizing CommVault Simpana to U.S Government, Military and civilian agencies and organizations.
  • Conceptualized and implemented secure remote access environments with Windows 2003/2008
  • Exchange 2007/2010, MOSS 2007 and Sql 2005 and 2008, and NoSQL
  • Primary Database administrator for the MS SQL and related systems
  • Provide Tier 3 support for Windows desktops, Servers, MS Exchange, SharePoint , and Active Directory.
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory
  • Worked with developers and engineers to realize technological solutions.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
  • Developed suggestions for technical process improvements to optimize resources
  • Managed deliverable estimates, negotiated resource conflicts and allocated resources
  • Communicated project status, delivering audience messages and change management with clients
  • Gathered requirements and maintained communication between project teams, internal clients and external stakeholders
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities
  • Managed implementation of new technological improvements resulting in increased efficiency
  • Finished projects up to 3 months ahead of schedule and as much as $20k under budget

Director, Strategic Technology/ Project Manager

American Society Of Health System Pharmacists
03.2008 - 07.2008
  • Directed and managed Strategic Technology department of large healthcare not for profit association to include direct management of Strategic Technology Team
  • This position was responsible for developing, testing and managing pre-implementation technology, database systems and core association software platforms.
  • Please Note: This Contract position was eliminated after major project completion.
  • Key Achievements and Responsibilities:
  • Managed to completion four million dollar ($4,000,000.00) project to replace associations AMS or Association Management Software
  • Migrating from TMA Resources Timss 5.1 To Personify 7.1
  • Demonstrated new software platforms including but not limited to Personify AMS and Microsoft Great Plains
  • Negotiated new contracts with technology support vendors that will result in a $150,000.00 savings over 2009 and 2010, fiscal years
  • Managed external vendors to ensure satisfactory project and task completion
  • Member of senior operations management team, tasked with long-term planning of future "GREEN-IT" projects and budgets.
  • Maintained daily face to face relationships with "C" level Executive Staff, board members and other internal managers.
  • Designed, planned and implemented new database and data integrity recovery plan
  • Managed Enterprise-wide Microsoft GP accounting and HR solutions, Internal Web Portals and corporate
  • CRM, SIS and ERP Applications
  • Provided support for SAN/NAS, MAID, and related Storage technologies.

Director of Global Information Technology Infrastructure

Medifacts International
10.2007 - 02.2008
  • Directed and managed IT infrastructure division for mid-size multi-million-dollar Bio-Science and Core Lab services company to include direct management of IT Infrastructure Team. This position was responsible for complete Global Network Architecture in the Americas, Europe and Asia and support of over 3000 global medical and pharmaceutical studies, supporting 30,000 users. Forged Global IT and Tele-Communication relationships. Please Note: Tenure at Medifacts was cut short due to a Board mandated decision to outsource the IT Infrastructure and Development Departments after declaring Chapter 11
  • Key Achievements and Responsibilities:
  • Produced 3-year strategic budget for Information Technology Infrastructure Department, which included but was not limited to staff planning, software licensing, and future technology refresh
  • Negotiated new contracts with global telephony vendors, that resulted in $400,000.00 savings over 2008, 2009, and 2010 fiscal years.
  • Managed storage and security of organizations Bio-telemetry Research Data.
  • Managed and Directed Data Coordination and Analysis Team for reporting of SAS data on clinical and Pre-Clinical Data
  • Member of senior management team, tasked with long-term planning of future projects and budgets.
  • Managed, maintained and upgraded JD Edwards environment.
  • Maintained daily face to face relationships with "C" level Executive Staff, board members and other internal managers
  • Supervised and planned implementation and testing of newly written disaster recovery plan
  • Designed global infrastructure 24/7/365 monitoring solution using commercial off the shelf solutions (COTS) and custom in house software for all servers and network infrastructure
  • Re implemented the IT Helpdesk to provide better support for customers and to analyze problem trends with technology being used by staff and external clients
  • Managed Project to implement Global Active Directory and clustered Exchange 2007 environment for added security and global redundancy
  • Rewrote enterprise-wide IT policies and procedures
  • Planned and lead Initiative to implement Cisco VoIP Telephone System in all global corporate offices
  • Managed external consultants to continue physical and logical data network separation of company after the sale of the Clinical Research Organization (CRO) division
  • Managed Enterprise-wide Deltek Accounting, and HR solutions
  • Optimized Global Performance of MS Windows and Linux Servers, Network appliances and of the Oracle databases and database servers
  • Managed external vendors to ensure satisfactory project and task completion
  • Provided support for EMC2 SAN/NAS, and related Storage technologies.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives

Education

Bachelor’s Of Arts - Communication Arts

Salisbury State University
Salisbury, MD
05.1998

Skills

  • Agile and ITIL Methodology
  • Analytical and Critical Thinking
  • Budget Administration
  • Cloud Computing
  • Contract and Vendor Administration
  • Customer Service Oriented
  • Data Center Management
  • Department Management
  • Disaster Recovery and Business Continuity
  • Equipment Procurement
  • Information Security Planning and Regulatory Compliance
  • IT Resource Management
  • KPI Tracking
  • Client Relationship Management
  • Maintenance Scheduling
  • Design and Implementation
  • Infrastructure Virtualization
  • Infrastructure Stabilization and upgrade refresh
  • IT Infrastructure Proficiency and Planning
  • Network and Infrastructure Monitoring
  • Operational Improvements and Reporting
  • OKR Development and Reporting
  • Departmental Coordination
  • Order Placement
  • Project Coordination
  • Project Planning, Leadership and Lifecycle Management
  • Regulatory Compliance
  • Requirements Analysis and Scope Definition
  • Software troubleshooting
  • Strategic Planning
  • Supervising Experience
  • System Design and Administration
  • Tele-work Management and Administration
  • User Support
  • Vendor Management and Negotiation
  • Performance Improvement

Additional Information

  • Eagle scout
  • Lacrosse Coach

Timeline

Senior Technology Consultant

GDC IT Solutions
10.2023 - Current

IT Director Infrastructure and IT Operations

Adventist HealthCare
09.2016 - 07.2023

It Director and Chief Compliance Officer

Service Coordination Inc
11.2015 - 08.2016

Manager It Infrastructure and Operations

Washington Merto Area Transit Authority
04.2014 - 11.2015

IT Infrastructure and Operations Director

Ipreo
06.2011 - 12.2013

Solutions Architect /Project Manager/ Technical Team Lead

Netstar-1
07.2008 - 05.2011

Director, Strategic Technology/ Project Manager

American Society Of Health System Pharmacists
03.2008 - 07.2008

Director of Global Information Technology Infrastructure

Medifacts International
10.2007 - 02.2008

Bachelor’s Of Arts - Communication Arts

Salisbury State University

ADDITIONAL IT PROFICIENCIES

  • Microsoft Server, Windows Desktop, Linux: RHEL, Suse, Sun Solaris, AS400, Mac
  • OS: Novell, Cisco IOS, Citrix/XEN, HP Hardware, Dell Hardware, Pure Storage
  • Networking: TCP/IP, VoIP, SIP, Novell, Cisco IOS/PIX, QOS, IPX,SPX, SQL, Ethernet, VPN, SSH, RSA/SecureID, PCP, PKI, MPLS, PPoE, SMTP, SNMP, WMI, BGP, OSPF, Cisco Meraki, Citrix Netscaler, F5 Load Balancer
  • Programming: MS Exchange Shell, Powershell, ADSI Scripting, Unix Shell Scripting, PHP, HTML, AGP, C+, ColdFusion, SQL
  • Databases: SQL Server, Oracle, Sybase, IMS, UDB / DB2, and MySQL
  • Methodologies: ISO27001, MSF, Six Sigma, Sarbanes Oxley(SOX), FISMA, HIPAA, ITIL, PCI/DSS, SSAE16 and NIST 800-53.

ADDITIONAL IT PROFICIENCIES

  • Microsoft Server, Windows Desktop, Office 365
  • Linux/AIX: RHEL, Suse, Sun Solaris, AS400, Mac, AIX
  • Networking: TCP/IP, VoIP, SIP, Novell, Cisco IOS/PIX, QOS, IPX,SPX, SQL, Ethernet, VPN, SSH, RSA/SecureID, PCP, PKI, MPLS, PPoE, SMTP, SNMP, WMI, BGP, OSPF, Cisco Meraki,
  • Load Balancers: Citrix Netscaler, F5 Load
  • Hardware Platforms: Dell, HPE, IBM, Sun, Cisco, Brocade
  • Storage: Dell, EMC, HPE, Pure, Netapp, SpectraLogic
  • Programming: Powershell, ADSI Scripting, Unix Shell Scripting, PHP, HTML, AGP, C+, ColdFusion, SQL
  • Databases: SQL Server, Oracle, Sybase, IMS, UDB / DB2, and MySQL
  • Methodologies: ISO27001, MSF, Six Sigma, Sarbanes Oxley(SOX), FISMA, HIPAA, ITIL, PCI/DSS, SSAE16 and NIST 800-53.

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