Md Maruf Hasan
Sioux Falls,SD
Summary
Experienced Application Analyst (4+ years) seeking a Application Support Analyst/ Application Analyst Engineer position to utilize
my skills and experiences.
Overview
4
4
years of professional experience
Work History
Application Support Engineer
NBCUniversal
12.2022 - 03.2024
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Addressed technical issues and guided end users through resolution.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Involved in writing different SQL queries to access data from different database tables and used for
data verification.
Application Analyst
Racontor
06.2021 - 07.2022
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Collaborate with IT team and developers to produce new systems.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Train users on the new operation systems and provide support.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Ensure security and privacy of networks and computer systems.
- Provide first-line support during various shifts.
- Maintain awareness and adherence of security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and data.
Application Analyst
Techno Drugs Ltd
12.2019 - 05.2021
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
Education
Master of Science - Computer And Information Sciences
University of South Dakota
Vermillion, SDBachelor of Science - Computer Science & Engineering
North South University
Dhaka, BangladeshSkills
- Customer Support
- Network configuration
- Technical Troubleshooting
- Technical issue resolution
- Quality Assurance
- Performance Evaluation
- API Integration
- Software Development
- Agile project management
Timeline
Application Support Engineer
NBCUniversal
12.2022 - 03.2024
Application Analyst
Racontor
06.2021 - 07.2022
Application Analyst
Techno Drugs Ltd
12.2019 - 05.2021
Master of Science - Computer And Information Sciences
University of South Dakota
Bachelor of Science - Computer Science & Engineering
North South University