Md Maruf Hasan
Sioux Falls,SD
Summary
Experienced Application Analyst (4+ years) seeking a Application Support Analyst/ Application Analyst Engineer position to utilize
my skills and experiences.
Overview
4
4
years of professional experience
Work History
Application Support Engineer
NBCUniversal
Orlando, FL
12.2022 - 03.2024
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Addressed technical issues and guided end users through resolution.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Involved in writing different SQL queries to access data from different database tables and used for
data verification.
Application Analyst
Racontor
Thunder Bay, Ontario
06.2021 - 07.2022
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Collaborate with IT team and developers to produce new systems.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Train users on the new operation systems and provide support.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Ensure security and privacy of networks and computer systems.
- Provide first-line support during various shifts.
- Maintain awareness and adherence of security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and data.
Application Analyst
Techno Drugs Ltd
Dhaka, Bangladesh
12.2019 - 05.2021
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
Education
Master of Science - Computer And Information Sciences
University of South Dakota
Vermillion, SDBachelor of Science - Computer Science & Engineering
North South University
Dhaka, BangladeshSkills
- Customer Support
- Network configuration
- Technical Troubleshooting
- Technical issue resolution
- Quality Assurance
- Performance Evaluation
- API Integration
- Software Development
- Agile project management
Timeline
Application Support Engineer
NBCUniversal
12.2022 - 03.2024
Application Analyst
Racontor
06.2021 - 07.2022
Application Analyst
Techno Drugs Ltd
12.2019 - 05.2021
Master of Science - Computer And Information Sciences
University of South Dakota
Bachelor of Science - Computer Science & Engineering
North South University