MD MATTHEW DEJONG
Iowa City,IA
Summary
Friendly customer service-oriented Management student with more than 6 years of retail/restaurant experience. Goal oriented and enthusiastic while maintaining high levels of customer satisfaction. Seeking the full time Seafood Department Manager Position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Meat Department Clerk
Hy-Vee
11.2022 - Current
- Setting and creating the Seafood case to company standards and expectation
- Keeping service counter full for both Meat Department and Seafood
- Assisting customers with meat department questions, concerns, and cooking tips
- Cleaning and closing both Seafood and Meat department to company standards
Door Plant Production
Pella Corporation
05.2022 - 08.2022
- Followed quality procedures to ensure a consistent product
- Operated equipment in a fast-paced environment while abiding by safety requirements.
Shopper/Runner & Meat Department Clerk
Hy-Vee
01.2021 - 05.2022
- Operate slicers, grinding equipment, and scales to accurately prepare meats for purchase
- Educate customers about different types and cuts of meat to help with purchasing decisions
- Portion, present, and package meats according to customer requests to minimize shrink and maximize sales
- Managed time effectively to complete Aisles Online orders accurately and efficiently.
Sandwich Artist
Subway
06.2020 - 11.2020
- Presented cheerful attitude when assisting customers and creating sandwiches in a fast-paced environment
- Utilized Point of Sale systems accurately to ring up customers
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins.
Culinary Arts Apprentice
Central College
06.2019 - 04.2020
- Worked for three different units of the market, Catering, Front of house, back of house
- Catered for different companies around the town of Pella
- Produced different menus that were executed during catering events
- Executed recipes that served250 students per day.
Customer Service
Hy-Vee Inc
06.2018 - 05.2019
- Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers
- Helped management solve customer concerns with proactive approaches based on retail knowledge
- Engaged customers and built connections using positive, upbeat attitude
- Assisted cashiers in balancing cash tills at close of shift.
Education
A.A.S - Management
Des Moines Area Community College
Ankeny, IASkills
- Daily Food Preparation
- Waste Management and Reduction
- Time Management
- Health and Safety Standards
- Meeting Deadlines
- Positive Customer Engagement
- Employee Training and Supervision
- Attention to detail
- Active Listening Skills
Certification
- Food Safety for Managers (PIC) Training - 03/29/23 - 03/29/26
Timeline
Meat Department Clerk
Hy-Vee
11.2022 - Current
Door Plant Production
Pella Corporation
05.2022 - 08.2022
Shopper/Runner & Meat Department Clerk
Hy-Vee
01.2021 - 05.2022
Sandwich Artist
Subway
06.2020 - 11.2020
Culinary Arts Apprentice
Central College
06.2019 - 04.2020
Customer Service
Hy-Vee Inc
06.2018 - 05.2019
A.A.S - Management
Des Moines Area Community College