Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Md Momen Chowdhury

Moreno Valley,CA

Summary

With 10 years of back office experience at bKash Ltd, I have developed strong skills in logistics coordination, order processing, and shipment tracking, ensuring efficient operations and customer satisfaction. Additionally, my experience in customer service and handling day-to-day
tasks makes me well-suited for roles like a gas station service attendant, where I excel in managing operations, assisting customers, and maintaining high standards of service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Attendants

Shell Gas Station
08.2023 - Current
  • Processed transactions accurately and handled customer complaints professionally.
  • Assisted with inventory management and ensured proper labeling and display of products.
  • Conducted regular maintenance checks on fuel pumps and reported any malfunctions.
  • Maintained a clean, safe environment and adhered to health and safety standards.
  • Supported daily operations, including balancing cash registers and securing the premises.
  • Managed fuel deliveries and ensured safe storage procedures.
  • Complied with safety protocols, including spill management and fire safety measures.
  • Provided excellent customer service, assisting with fuel pump operations and inquiries.

Delivery Operation Officer

BKash Ltd.
06.2013 - 07.2023
  • Receive, review, and process delivery requests in the system to ensure
    they are correctly documented and scheduled.
    • Coordinate with courier service optimize schedules, and ensure timely
    deliveries.
    • Monitor and track all ongoing deliveries, providing status updates to
    stakeholder and internal teams as needed.
    • Handle inquiries and complaints via phone or email, addressing
    delivery issues such as delays, missing items, or incorrect orders.
    • Coordinate with courier service and dispatch teams to resolve issues
    that arise during deliveries.
    • Assist in tracking the inventory of delivery materials,
    • Ensure all delivery processes comply with company policies, regulations and maintain organized records. oproof de proof of deliveries
    regulations, and maintain organized records of proof of deliveries
    regulations, and maintain organized records of proof of deliveries.

Education

Bachelor of Arts - Social Services

Islamia College
Barisal Bangladesh.
06.2001

Skills

  • Inventory Management
  • Process Optimization
  • Safety and Quality Assurance
  • Microsoft Windows, and Microsoft Office suite

Certification

  • Leadership Excellence, enroute - 12 Week


Languages

English
Professional Working
Hindi
Limited Working
Bengali
Native or Bilingual

Timeline

Service Attendants

Shell Gas Station
08.2023 - Current

Delivery Operation Officer

BKash Ltd.
06.2013 - 07.2023

Bachelor of Arts - Social Services

Islamia College

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Md Momen Chowdhury