Md Munkaser Islam Sharar

· IT Support: Provided comprehensive first-line support to all employees.

· Inventory Management: Maintained accurate tracking and optimal utilization of IT assets.

· Event Support: Ensured seamless execution of Town Hall programs and meeting room support.

· Troubleshooting: Resolved various IT-related issues for desktops, laptops, networks, and applications.

· Vendor Management: Managed vendors for timely service and repairs.

· Policy Deployment: Ensured compliance and efficiency through policy implementation.

·Customer Care Support: Provided consistent IT support across Bangladesh.

· Problem-Solving: Identified key areas for improvement and implemented effective solutions.

· Results: Reduced downtime, increased efficiency, improved employee satisfaction, and enhanced communication.

· Technical Skills: Proficient in IT infrastructure, technical assistance, AI, Fortinet, and VPN.

•· 24/7 Availability: Ensured uninterrupted support and service for BRACNet.

· Technical Expertise: Specialized in OLT & PON technology for enhanced network performance.

· Customer Satisfaction: Delivered high-quality support to bank and corporate customers.

· Team Leadership: Managed effective rosters and led the team for optimal performance.

· Technical Proficiency: Configured and troubleshooted various router brands (Mikrotik, Cisco, Netgear, TP-Link, D-Link).

· Communication: Streamlined internal communication through ticketing and SMS.

· Technical Skills: Proficient in Centreon, GPON, OLT, Nagios Core, UML Tool

• Target Achievement: Consistently exceeded sales targets and KPIs.
• Capacity Management: Ensured sufficient resources for operations.
• Order Delivery: Coordinated teams for timely order delivery.
• Rider Management: Managed rider schedules, cash, and performance. Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
• Team Leadership: Built a strong team and fostered effective communication.
• Performance Improvement: Motivated and monitored team for better results.
• Compliance: Ensured adherence to company rules and regulations.
• Issue Resolution: Addressed operational challenges promptly.
• Fleet Maintenance: Coordinated with logistics for proper fleet upkeep.
• Cross-functional Collaboration: Worked with various teams for strategic growth.
• Marketing Innovation: Led brand promotions and initiated new projects.
• Order Management: Regulated orders, investigated cancellations, and managed returns.
• Policy Implementation: Developed and implemented effective management procedures.
• Skills: Analytical Skills · Management · Sales Operations · Google Earth · Logistics Management · Negotiation · Team Leadership

· Business Development: Developed strategies, monitored industry trends, and identified new opportunities.

· Data Analysis: Analyzed data to optimize offers, usage, and KPI performance.

· Reporting: Prepared reports on business trends for the HOD.

· SIM Sales Management: Managed corporate SIM sales and revenue.

· Customer Service: Provided support for offers, bundles, technical readiness, and IMEI registration.

· Compliance: Adhered to compliance regulations and utilized CRS tools.

· Client Follow-up: Maintained post-sale communication for customer satisfaction.

· Software Proficiency: Experienced with ACO software and familiar with SEM systems.

· Revenue Reporting: Presented weekly revenue reports using Excel and PowerPoint.

• Customer Service Representative : Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.

• Managed customer complaints, utilized ROBI specific software, maintained and regulated towers.
• 3G to 4G Upgrade: Implemented 4G scripts using JavaScript, PHP, and HTML, tailored to specific sites.
• Script Matching and Conflict Resolution: Matched scripts with appropriate sites and addressed conflicts using different IP addresses.
• Radio Frequency and Transmission Accuracy: Utilized minilinkcraft17B software for precise 2G service and call drop estimation.
• Digital Signal Conversion: Employed Ericsson's PHP-based software for TX, RX, and E1 conversions in clone block formats.
• 2G/3G Cascading: Used the U900 Android application to monitor bounce calls, messages, and duration.
• Remote Access and Monitoring: Utilized SIS and Ericson Remote Access apps for hexa modification and cell monitoring.
• 4G and 2G Configuration: Employed Chance and OMT controllers for 4G and 2G configuration, respectively.
• Call Drop and Over Trafficking Prevention: Implemented IDB software for 2G network optimization.
• Site Surveys and Coverage: Conducted surveys to determine antenna placement and utilized RRU for improved coverage.
• · Site Alarms: Introduced various alarms for sensor, fire, rain, temperature, theft, and site downtime.

• 3G to 4G Upgrade: Implemented 4G scripts using JavaScript, PHP, and HTML, tailored to specific sites.
• Script Matching and Conflict Resolution: Matched scripts with appropriate sites and addressed conflicts using different IP addresses.
• Radio Frequency and Transmission Accuracy: Utilized minilinkcraft17B software for precise 2G service and call drop estimation.
• Digital Signal Conversion: Employed Ericsson's PHP-based software for TX, RX, and E1 conversions in clone block formats.
• 2G/3G Cascading: Used the U900 Android application to monitor bounce calls, messages, and duration.
• Remote Access and Monitoring: Utilized SIS and Ericson Remote Access apps for hexa modification and cell monitoring.
• 4G and 2G Configuration: Employed Chance and OMT controllers for 4G and 2G configuration, respectively.
• Call Drop and Over Trafficking Prevention: Implemented IDB software for 2G network optimization.
• Site Surveys and Coverage: Conducted surveys to determine antenna placement and utilized RRU for improved coverage.
• · Site Alarms: Introduced various alarms for sensor, fire, rain, temperature, theft, and site downtime.

• Internship & job for four (4) months
• Operation engineering, detection & solving client's problems, assistance to technical staff.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Conducted energy audits and recommended energy-saving measures, contributing to cost reduction and environmental sustainability.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.