Summary
Work History
Education
Skills
Timeline
Generic

MYESHA DOMINO

Summary

Certified facility manager and licensed realtor with over twenty years of experience managing facility support services and over ten years of experience in real estate sales. A dedicated facility management professional with a history of meeting company goals utilizing consistent and organized practices. Adapting to new situations and challenges to achieve organizational efficiency. Skilled in working under pressure using independent and collaborative decision-making skills along with sound judgment to positively impact company success.


Work History

Medicare/MedSupp Intermediate Correspondence Phone

BlueShield Of California
  • Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs.
  • Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction.
  • Coordinate membership changes such as member's primary care physician.
  • Perform routine to mid-level inventory reduction (member inquiries, initiate claim adjustments, respond to emails, follow-up with respective dept's).
  • Provide benefit coverage (explanation of coverage or benefit summary).
  • Provide brief description of coverage denial reasons and alternatives.

Realtor

Premier Homes And Loans Inc.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds.
  • Interview clients to determine property types and generate lists of available properties meeting those requirements.
  • Accompany buyers during property inspections, advising on suitability and value of property based on current market conditions.
  • Advise sellers on how to make homes more appealing to potential buyers increasing the average selling price 3-6% from initial appraisal.
  • Evaluate mortgage options to help clients obtain financing best rates and terms.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walk-through before completing deals to uphold accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

Facility Manager/ Facilities Coordinator

CBRE / AMAZON
  • Respond to client inquires and concerns ensuring timely quality service.
  • Follow up with clients to ensure customer satisfaction.
  • Create and assign work orders to multiple technicians, subcontractors, and vendors.
  • Communicate work orders to technicians and assists management team in resolving issues.
  • Create weekly work order/PM schedules for technicians.
  • Contact and schedule vendors for repairs and preventive maintenance.
  • Maintains files on work orders, proposals, and department files.
  • Create vendor files and check accuracy on completed vendor documents
  • Process invoices ensuring proper cost center coding.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Served as point of contact for internal and external customers seeking support and information.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

Facility Service Manager/Facility Management Engineer

NASA Ames Research Center
  • Manage the day-to-day operations of the facility, including office and lab construction, office/space planning, moves, procurement/asset management, client services, building maintenance, and safety at NASA Ames Research Center.
  • Ensure all preventative maintenance plans are in place and executed as scheduled to assist with maintaining building equipment.
  • Act as a liaison with outside contractors and vendors including general contractors, construction contractors, equipment vendors, building management, architects, and engineers.
  • Track and report real estate and space management information.
  • Provide construction management during planning, design, and construction of office and lab projects.
  • Monitor and evaluate occupational safety and health concerns assure compliance with OSHA regulations/ Complete monthly safety inspections and reports.
  • Coordinate relocation efforts with logistics and telecommunications departments.
  • Responsible for organizing, reporting and tracking all inspected areas and correcting potential problems/ hazards that are found in a timely manner.
  • Monitor property transfers, decal, and surplus of all equipment.
  • Scheduled PMs / routine maintenance and repair of facility equipment.
  • Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
  • Oversaw annual facilities budget to handle supply, labor and maintenance needs.
  • Evaluated facilities to determine if company maintenance protocols complied with California health and safety regulations.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Developed and oversaw budgets for facilities department and worked within cost restraints.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Reviewed and oversaw construction and renovation projects.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Oversaw building automation systems and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

Education

First Aid/ CPR/ AED
Patterson, CA

Allied Schools

State of California Department of Real Estate
Sacramento, CA

Allied Schools

UC Berkeley
Berkeley, CA

Skills

  • Windows 10/ 11
  • Mac OS 14
  • Microsoft Office (Outlook/ Excel/ Word/ PowerPoint)
  • Vector Works
  • FastTrack Pro
  • Adobe Illustrator/ Photoshop
  • 5D Planner
  • AutoCAD
  • SmartDraw
  • Metrolist/ CAR
  • COUPA
  • Enterprise Asset Management System (EAM)
  • Concur
  • Microsoft Teams
  • Google Docs
  • Project Management
  • Budget Management
  • Construction Management
  • Contract Negotiation
  • Customer Service Skills
  • Cross-Functional Collaboration

Timeline

Medicare/MedSupp Intermediate Correspondence Phone

BlueShield Of California

Realtor

Premier Homes And Loans Inc.

Facility Manager/ Facilities Coordinator

CBRE / AMAZON

Facility Service Manager/Facility Management Engineer

NASA Ames Research Center

First Aid/ CPR/ AED

Allied Schools

State of California Department of Real Estate

Allied Schools

UC Berkeley

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MYESHA DOMINO