Wendi Doyon
Acton,CA
Summary
Solution-oriented professional with over 15 years of management experience in state operations. Specialize in strategic planning, client relationship management, and business process oversight at the state level. Proven track record of streamlining workflows and fostering strong team loyalty within a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Assistant Administrator
Department of Veterans Affairs
04.2024 - Current
- · Oversee eight managerial reports and a team of 96 across eight programs.
- · Plan, organize, and direct facility support and residential services, coordinating with stakeholders to ensure safety and healthcare needs are met.
- · Manage budgets, monitor expenditures, and develop Budget Change Proposals to optimize operations.
- · Supervise various departments including Resident Care Facility, Finance, Plant Operations, Health and Safety, and General Services.
- · Direct operations and support services through subordinate managers, conducting regular staff meetings and 1:1s.
- · Participate in the development of policies and procedures related to support and residential services, and oversee compliance with regulatory agencies such as CDPH, USD VA, and DSS.
- · Promote public relations and customer service, representing the Veterans Home and community positively.
- · Proficient in Microsoft Office Suite, Maximo, Fi$cal, FTS, ES Dashboard, BIBA, and PC.
- · Recognized for a strong work ethic, trustworthiness, reliability, and commitment to continuous learning and professional excellence.
Administrative Chief
Department of Parks and Recreation
12.2019 - 03.2024
- · Managed district personnel, overseeing hiring, training, and evaluations across seven collective bargaining units.
- · Directed day-to-day operations for thirteen State parks, including housing, facilities, buildings, roads, and trails.
- · Acted as district Skelly officer, managing project scopes, contracts, and inspections to ensure safety and compliance.
- · Worked with FEMA to secure funding for storm-damaged facilities.
- · Managed a $9.9 million district budget, overseeing allocations, expenditures, grants, and capital outlay funding.
- · Created detailed budget reports, forecasts, and financial analyses for district leadership.
Key Account Manager
California State Lottery
03.2015 - 12.2019
- · Managed staff responsible for $2.4 billion in annual revenue, representing 37% of CSL sales.
- · Led a team of eight specialists across nine district offices, ensuring compliance with state regulations.
- · Conducted audits, investigations, and field assessments to maintain operational integrity.
- · Oversaw the management of statewide staff and ensured adherence to laws, rules, policies, and procedures affecting 8,030 national and local retailers.
Key Accounts Specialist
California State Lottery
01.2013 - 03.2015
- · Managed in-state and national accounts, collaborating with CFOs, Presidents, State Assemblymen, and stakeholders.
- · Focused on effective communication, team engagement, and fostering a collaborative environment.
- · Delivered monthly presentations to district offices, motivating the workforce and addressing concerns.
- · Recognized with two 'Superior Accomplishment Awards' (one silver, one gold) and a 'Leadership of the Year' award.
Education
Associate of Arts - Design And Marketing
The Art Institute of Seattle
Seattle, WA05.1988
Skills
Core Competencies: Strategic Planning, Account Management, Sales, Communications, Customer Service, Process Improvement, Vendor Relations
Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Applications, social media, & PC
Personal Attributes: Detail-Oriented, Team Leader, Problem Solver, Highly Organized, Resilient, Adaptable
Accomplishments
Awards
Manager of the Year - 2019
Gold & Superior Accomplishment Awards
Timeline
Assistant Administrator
Department of Veterans Affairs
04.2024 - Current
Administrative Chief
Department of Parks and Recreation
12.2019 - 03.2024
Key Account Manager
California State Lottery
03.2015 - 12.2019
Key Accounts Specialist
California State Lottery
01.2013 - 03.2015
Associate of Arts - Design And Marketing
The Art Institute of Seattle
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