MELISSA YEDRA
Hialeah
Summary
Bilingual and adaptable professional with over 6 years of experience in customer service, pet care/services, and administrative roles. Skilled in communication, organization, problem-solving, and technology. Open to versatile opportunities where I can continue to grow, contribute, and build a long-term career.
Overview
5
5
years of professional experience
Work History
Mobile Dog Groomer
Boujee Mobile Dog Grooming
05.2025 - Current
- Provided expert grooming services to enhance pet hygiene and appearance directly to clients' homes via mobile van.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Dog Groomer
PetSmart
11.2022 - 05.2025
- Maintain grooming tools and equipment, resulting in improved efficiency and reduced downtime.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Developed customized grooming plans tailored to individual pet needs to enhance customer satisfaction and relationships.
- Improved workflow efficiency by implementing time-saving techniques while maintaining grooming quality standards.
- Provided high-quality grooming services including bathing, clipping, and nail trimming for diverse dog breeds.
Lash Extension Specialist
Self-Employed
05.2020 - 02.2023
- Provided customized lash extension services, ensuring client satisfaction and retention.
- Achieved a high client return rate through personalized consultations and meticulous application.
- Utilized advanced techniques to enhance client appearance, resulting in positive feedback and referrals.
- Implemented effective scheduling and inventory management, optimizing operational efficiency.
- Conducted in-depth market analysis to identify trends and inform product development strategies.
Client Care Specialist
Omega Center for Autism
02.2021 - 10.2021
- Handled inquiries on services and insurance benefits efficiently, enhancing client experience.
- Monitored progress of clients' treatment plans, adjusting approaches based on observed outcomes and team input.
- Streamlined documentation processes, ensuring accuracy and compliance with regulatory requirements.
- Ensured HIPAA compliance, safeguarding confidential client information.
- Followed up on intake processes, increasing client onboarding success.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Delivery Driver
Amazon DSP, BOOST LOGISTICS, LLC
10.2020 - 02.2021
- Operated company vehicle to deliver over 200 packages to customer residences and businesses.
- Paid close attention to detail to specific customer notes to ensure customer satisfaction.
- Utilized hand-held technology to deliver customer packages, manage delivery progress, and solve obstacles and on-road problems.
- Lifted and carried packages of all sizes (up to 70 lbs.)
- Adhered to strict safety and quality standards on and off the road.
Customer Service Representative
Chewy
06.2020 - 09.2020
- Managed large amounts of incoming calls
- Resolved customer inquiries through multiple channels, enhancing customer satisfaction and loyalty.
- Researched and problem solve to determine appropriate solutions for customer and follow-up as needed to resolve issues.
- Led initiatives for identifying recurring issues, contributing to the development of proactive solutions.
- Operated with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL12-2017
Skills
- Patience and empathy
- Animal handling expertise
- Scheduling & Admin Support
- Client Service & Communication
- Microsoft Office & Google Workspace
- Time Management & Organization
- Fast Learner Tech-Savvy Detail-Oriented
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Mobile Dog Groomer
Boujee Mobile Dog Grooming
05.2025 - Current
Dog Groomer
PetSmart
11.2022 - 05.2025
Client Care Specialist
Omega Center for Autism
02.2021 - 10.2021
Delivery Driver
Amazon DSP, BOOST LOGISTICS, LLC
10.2020 - 02.2021
Customer Service Representative
Chewy
06.2020 - 09.2020
Lash Extension Specialist
Self-Employed
05.2020 - 02.2023
Associate of Arts - Psychology
Miami Dade College
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