Md. Sayeed Mia
Albany,NY
Summary
Proven track record in enhancing customer relationships and boosting revenue growth, notably at Corona Hands-on Therapy. Skilled in problem-solving and relationship building, demonstrated through successful collaboration with healthcare professionals and sales teams. Achieved significant trust and credibility, contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Front Desk Medical Representative
Corona Hands-on Therapy
02.2023 - Current
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Provided the best support to the Lawyer by sending medical records and other information as they needed.
Customer Service Representative
RPAC
09.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Executive
Next Accessories Ltd
03.2016 - 08.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
MBA - Human Resources Management
Eastern University
Dhaka, Bangladesh12-2014
Skills
- Positive attitude
- Relationship building
- Problem-solving
- Sales presentations
- Collaborative teamwork
- Goal-oriented mindset
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Camping
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
Timeline
Front Desk Medical Representative
Corona Hands-on Therapy
02.2023 - Current
Customer Service Representative
RPAC
09.2021 - 04.2022
Customer Service Executive
Next Accessories Ltd
03.2016 - 08.2021
MBA - Human Resources Management
Eastern University
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