Crew Member
Dunkin' Donuts
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
