Md Shafiq Ahmed
Woodbridge,VA
Summary
Seasoned Independent Contractor with a proven track record at Lyft and Uber, demonstrating exceptional customer relationship management and negotiation skills. Achieved consistently high customer scores by prioritizing safety and satisfaction. Expert in sales conversion and revenue generation, leveraging persuasive communication to exceed targets.
Overview
14
14
years of professional experience
Work History
Independent Contractor
Lyft And Uber
Woodbridge, VA
06.2015 - Current
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean car interiors.
- Inspected vehicle and personally handled routine upkeep.
- Maintained strict compliance with safety rules for passenger and driver protection.
Professional Transportation Specialist
Uber
Brooklyn, NY
06.2015 - 02.2022
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Established positive relationships with customers through courteous interactions.
- Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Greeted customers and provided them with information about the rideshare service.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Achieved consistently high customer scores due to exceptional service.
Store Manager
Adan Super Market
Brooklyn, NY
02.2011 - 05.2015
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Formed and sustained strategic relationships with clients.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored progress by establishing plans, budgets and measuring results.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
High School Diploma -
Kabi Nazrul Govt. College
Dhaka, Bangladesh12-2022
Skills
- Billing control
- Estimations and quotes
- Persuasion techniques
- Closing deals
- Strong negotiation
- Cold calling
- Sales presentations
- Building rapport
- Goal oriented
- Test drives
- Upselling strategies
- Aftermarket products
- Consultative techniques
- Vehicle auctions
- Negotiation and sales strategy
- Warranty requirements
- Pre-owned vehicles
- Friendly and enthusiastic
- Issue resolution
- Appointment scheduling
- Sales and marketing
- Delivering vehicles
- Schedule management
- Price negotiation
- Sales closing
- Explaining service options
- Persuasive communication style
- Team collaboration
- Customer relationship management
- Purchasing
- Showroom maintenance
- Sales conversion
- Revenue generation
- Follow-up skills
- Upselling and quota achievement
- Marketing
- Goal setting
- Professional demeanor
- Sales promotions
- Demonstrating vehicle features
- Registration requirements
Languages
English
Full Professional
Hindi
Professional
Urdu
Professional
Spanish
Professional
Arabic
Limited
Timeline
Independent Contractor
Lyft And Uber
06.2015 - Current
Professional Transportation Specialist
Uber
06.2015 - 02.2022
Store Manager
Adan Super Market
02.2011 - 05.2015
High School Diploma -
Kabi Nazrul Govt. College
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