Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Admin Assistant
China Railway Construction Corporation Limited.
08.2021 - Current
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
HR & Admin Assistant
Alsarh Holding Group
Doha, Qatar
08.2017 - 07.2021
Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
Improved onboarding process for new hires, resulting in increased retention rates.
Assisted with recruitment efforts, successfully filling open positions in a timely manner.
Established strong relationships with external partners such as recruiters and employment agencies to enhance talent acquisition strategies.
Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Answered and redirected incoming phone calls for office.
Assisted with meetings and presentations within company.
Managed employee exit interviews and paperwork.
Screened applicant resumes and coordinated both phone and in-person interviews.
Organized new employee orientation schedules for new hires.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Coordinated employee relocation processes.
Conducted exit interviews with terminated employees.
Responded to employee inquiries regarding benefits and other HR topics.
Updated and maintained employee attendance records.
Sr. Time Keeper
Insha Trading & Contracting Co. W.L.L
Doha, Qatar
08.2016 - 07.2017
Managed complex scheduling requirements to maximize productivity and minimize overtime costs.
Partnered with IT staff to troubleshoot any technical issues impacting the efficacy of timekeeping systems or tools.
Spearheaded the transition from manual to automated timekeeping systems, increasing overall efficiency and data accuracy.
Collaborated with management to address timekeeping issues, resulting in improved workforce planning strategies.
Conducted regular training sessions on best practices in timekeeping, ensuring all team members understood their roles and responsibilities in maintaining accurate records.
Improved time tracking accuracy by implementing a digital system for recording employee hours.
Maintained up-to-date records of employee attendance, leave balances, and overtime accruals for accurate reporting purposes.
Provided support during audits by supplying comprehensive records and documentation of all timekeeping activities.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Updated employee files with new details such as changes in address or salary levels.
Processed new hire paperwork and documents.
Verified timekeeping records and handled any discrepancies with employees.
Managed and updated employee benefits information.
Generated reports to track employee time and attendance.
Audited timesheets and payroll records for accuracy.
Processed timecards and payroll data for team of employees.
Assisted with recruitment and onboarding of new employees.
Time Keeper
Basic Engineering Limited
Dhaka, Bangladesh
06.2014 - 05.2016
Collaborated with management to address timekeeping issues, resulting in improved workforce planning strategies.
Partnered with IT staff to troubleshoot any technical issues impacting the efficacy of timekeeping systems or tools.
Assisted human resources department with accurate calculation of accrued vacation days, sick leave balances, and other benefits based on recorded work hours.
Ensured compliance with labor laws by monitoring employee work hours, breaks, and adherence to company policies regarding overtime pay.
Maintained up-to-date records of employee attendance, leave balances, and overtime accruals for accurate reporting purposes.
Created customized reports detailing workforce metrics such as attendance rates, tardiness incidents, and average shift lengths for informed decision-making processes among management staff members.
Enhanced payroll efficiency with meticulous record-keeping and accurate timesheet submissions.
Updated employee files with new details such as changes in address or salary levels.
Verified timekeeping records and handled any discrepancies with employees.
Tracked employee vacation, sick and personal time.
Audited timesheets and payroll records for accuracy.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Managed and updated employee benefits information.
Education
High School Diploma -
Haji Jamal Uddin Collage
Pabna, Dhaka, Bangladesh
06.2010
Skills
Meeting planning
Proposal Writing
Filing
Mail handling
Database Management
Data Entry
Attendance record management
Microsoft Word
Microsoft Excel
Office Management
Strong Problem Solver
Microsoft Outlook
Payroll and budgeting
Recruiting
Confidential Document Control
Languages
Bengali
Native language
English
Advanced
C1
Hindi
Proficient
C2
Arabic
Intermediate
B1
Timeline
Admin Assistant
China Railway Construction Corporation Limited.
08.2021 - Current
HR & Admin Assistant
Alsarh Holding Group
08.2017 - 07.2021
Sr. Time Keeper
Insha Trading & Contracting Co. W.L.L
08.2016 - 07.2017
Time Keeper
Basic Engineering Limited
06.2014 - 05.2016
High School Diploma -
Haji Jamal Uddin Collage
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