MD SHAWKAT ALI SHOWN
Annapolis,MD
Summary
Versatile Banking professional uniquely successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management principles. Impressive background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
03.2024 - Current
- Cultivated strong customer relationships to enhance client satisfaction and loyalty.
- Advised clients on financial products, ensuring tailored solutions for individual needs.
- Managed account openings and closings, maintaining compliance with banking regulations.
- Streamlined operational processes to improve service efficiency and reduce wait times.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Enhanced client understanding of different banking products through clear and concise communication.
- Achieved high levels of client acquisition through effective networking and referral strategies.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Trained new team members on bank policies and customer service best practices.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
Teller
PNC Bank
11.2021 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Established rapport with new clients to increase satisfaction and loyalty.
Customer Service Associate
chick fil a - Annapolis
02.2018 - Current
- Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Maximized profit and revenue through upselling and cross-selling techniques.
Streaming Media Producer
bulldozzzr gaming
01.2021 - Current
- Coordinated production schedules, editing, printing and duplication processes.
- Hired and oversaw employees and freelance production crews.
- Kept productions in compliance with network and legal requirements.
- Created project budgets and managed all production costs.
- Created and managed production for live events projects.
- Shared ideas, brainstormed with other staff members and developed case studies based upon previously delivered projects.
Customer Service Agent
Avis Budget Group Inc.
02.2018 - 08.2018
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Managed high-volume of inbound and outbound customer calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
International Turkish Hope School
Dhaka, BangladeshSome College (No Degree) - undefined
Anne Arundel Community College
Arnold, MDSkills
- Strong creative vision
- Copyediting and proofreading
- Effective interviewer
- Broad knowledge of local news topics
- Project management
- Film and Video Production
- Schedule coordination
- Film editing
- Microsoft Office
- Working collaboratively
- Talent Acquisition
- Process Monitoring
- Cash Drawer Reconciliation
- Resource Estimation
- Signature Verification
- Cash Supply Orders
- Currency Exchange
- Phone Inquiries
- Fraud Detection
- MS Office Proficiency
- Referral Generation
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Teller support
- Cross-selling products
- Banking
- Loans
- Community relations
- Loss prevention
- Debt restructuring
- Portfolio management
- Financial processes
- Teamwork and collaboration
- Customer service
- Conflict resolution
- Team building
Accomplishments
- Supervised team of 3 staff members.
LANGUAGES
Bengali - Native or Bilingual
English - Native or Bilingual
Hindi - Full Professional
Urdu - Full Professional
Turkish - Limited Working
Timeline
Relationship Banker
Bank of America
03.2024 - Current
Teller
PNC Bank
11.2021 - 06.2022
Streaming Media Producer
bulldozzzr gaming
01.2021 - Current
Customer Service Associate
chick fil a - Annapolis
02.2018 - Current
Customer Service Agent
Avis Budget Group Inc.
02.2018 - 08.2018
Some College (No Degree) - undefined
Anne Arundel Community College
High School Diploma -
International Turkish Hope School