MD SHEAM ARAFAT
Business Process Analyst
Los Angeles,CA
Summary
Dynamic Business Process Analyst with a proven track record at DARAZ Bangladesh Ltd. - Alibaba Group, enhancing operational efficiency by over 30%. Expert in data analysis and workflow optimization, I excel in strategic planning and cross-functional team leadership. Skilled in business intelligence tools and fostering professional development, I drive innovation and exceed performance goals. Strategically-minded Business Process Analyst known for productivity and efficient task completion. Specialize in workflow optimization, data analysis, and process improvement methodologies. Excel in problem-solving, communication, and teamwork to drive organizational improvements.
Overview
9
9
years of professional experience
Work History
Business Process Analyst
The Paredise Imports Inc.
Los Angeles, CA
04.2023 - Current
- Documented procedures and workflows related to all aspects of business operations.
- Evaluated existing systems' capabilities versus desired outcomes; determined gaps between current and future states; developed action plans accordingly.
- Implemented continuous improvement strategies that drive innovation throughout the organization.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Identify the needs of customers promptly and efficiently.
- Analyzed business processes and workflows and developed automated approaches to boost productivity.
- Analyzed competitive market strategies through related product, market or share trends.
- Identified potential risks associated with changes to existing business processes.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
Team Lead
DARAZ Bangladesh Ltd. - AliBaba Group
Dhaka
02.2020 - 02.2022
- Led a team in analyzing and resolving process inefficiencies, ensuring the achievement of quarterly operational targets, and consistently exceeding performance goals.
- Collaborated with cross-functional teams to identify bottlenecks and streamline interdepartmental workflows, enhancing overall efficiency and cooperation.
- Provided strategic guidance and support to team members, ensuring the successful execution of tasks aligned with organizational objectives and standards.
- Developed, tracked, and reported on key performance indicators (KPIs) to evaluate and improve process effectiveness and team productivity.
- Conducted regular coaching and mentoring sessions to foster professional development, and improve team performance.
- Monitored project timelines, enforced deadlines, and ensured alignment with business requirements and objectives.
- Optimized the use of document management systems to maintain accurate, organized, and easily accessible records of business processes and data.
- Ensured compliance with legal, regulatory, and organizational standards throughout all process analysis and improvement activities.
- Assessed team and process performance against established targets, implementing corrective measures to address gaps and achieve desired outcomes.
- Supported senior management in designing and implementing future process improvement initiatives, business strategies, and objectives.
- Conducted performance assessments to provide actionable feedback, identify areas for improvement, and align team efforts with organizational goals.
Junior Executive - Business Development
Prime Knittex Ltd.
Dhaka
05.2016 - 01.2020
- Conducted data analysis and market research to identify opportunities for process improvement and better alignment with customer needs.
- Prepared detailed reports, proposals, and presentations to support business decisions, and communicate findings to stakeholders.
- Developed strategic plans by analyzing key processes, identifying critical areas for optimization, and prioritizing high-impact initiatives.
- Designed and implemented process improvement strategies to enhance operational efficiency and support business growth objectives.
- Collaborated with vendors, suppliers, and stakeholders to negotiate process enhancements and optimize workflows.
- Supported senior leadership in creating long-term business strategies focused on process efficiency and revenue growth.
- Coordinated with supply chain and logistics teams to ensure seamless and timely delivery of services and products, optimizing workflows.
- Ensured daily process activities were completed accurately and efficiently, maintaining alignment with organizational standards.
Education
MBA - Business Analytics
International American University
Los Angeles, CA01-2023
BBA - Human Resources Management
Daffodil International University
Dhaka01-2019
Higher Secondary Certificate (H.S.C) - Business Studies
Stamford College
Dhaka01-2013
Secondary School Certificate (S.S.C) - Business Studies
Mirpur Bangla High School
Dhaka01-2011
Skills
- Data assessment and analysis
- Requirements gathering
- Enterprise resource planning
- Business intelligence tools
- Workflow Analysis
- User acceptance testing
Languages
English
Professional
Bengali
Native/ Bilingual
Affiliations
- I have been an active member of the Leo Club of Dhaka Sheba since 2011 (under the Lions Club of Lalbagh)
- Attended various seminars held in the university. Such as DIU Business Fest, Youth Summit on Social Business Plan, and many more.
- Volunteered and Performed in many University programs. Such as- Boshonto Boron, Pohela Boishakh, Borsha Boron, Shorot Shondha, Business Fest, Admission Fair.
- Organized re-union party consisting of 500+ students in Mirpur Bangla High School, 2016.
Timeline
Business Process Analyst
The Paredise Imports Inc.
04.2023 - Current
Team Lead
DARAZ Bangladesh Ltd. - AliBaba Group
02.2020 - 02.2022
Junior Executive - Business Development
Prime Knittex Ltd.
05.2016 - 01.2020
MBA - Business Analytics
International American University
BBA - Human Resources Management
Daffodil International University
Higher Secondary Certificate (H.S.C) - Business Studies
Stamford College
Secondary School Certificate (S.S.C) - Business Studies
Mirpur Bangla High School
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