Md Tariqul Islam
own business
Queens,NY
Summary
- With a proven track record at Dunkin' Donuts, I excelled in enhancing customer satisfaction and loyalty through strategic brand management and effective team leadership. My expertise in project planning and staff development, coupled with my ability to negotiate and manage vendor relationships, has consistently driven positive outcomes and operational efficiency.
Overview
2
2
years of professional experience
Work History
Manager
Dunkin' Donuts
Manhattan, NY
07.2015 - 12.2016
- Proposed or approved modifications to project plans.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Shift Leader
Dunkin' Donuts
Manhattan, NY
12.2014 - 06.2015
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
Education
GED -
LaGuardia Community College
Long Island City, NY01-2017
SEOL -
LaGuardia Community College
Long Island City, NY01-2015
Bachelor of Science -
Kazi Nozrul Univercity
Dhaka, Bangladesh01-2014
Higher Secondary Certificate (HSC) - Department of Science
Sonargoan Degree College
Sonargoan Dhaka Bangladesh01-2010
Secondary School Certificate (SSC) - Department of Science
Morapara HGGS Memorial High School
Sonargoan Dhaka Bangladesh01-2008
Skills
- Staff training and development
- Brand management
- Team leadership
- Project planning
- Employee onboarding
Languages
BANGLA
Native/ Bilingual
English
Native/ Bilingual
Hindi
Limited
Timeline
Manager
Dunkin' Donuts
07.2015 - 12.2016
Shift Leader
Dunkin' Donuts
12.2014 - 06.2015
GED -
LaGuardia Community College
SEOL -
LaGuardia Community College
Bachelor of Science -
Kazi Nozrul Univercity
Higher Secondary Certificate (HSC) - Department of Science
Sonargoan Degree College
Secondary School Certificate (SSC) - Department of Science
Morapara HGGS Memorial High School
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