MD TUFAEL AHMED
Sterling Heights,MI
Summary
Analytical,detailed oriented professional with 7 years of banking experience in providing exceptional customer service,administering customer transactions and promoting company offerings in the banking industry. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Room Attendant
Home2 Suites by Hilton
05.2001 - Current
- Operate incinerators and trash compactors to dispose of garbage
- Clean and prepare suites to upholding standards.5 diamond standards AAA standards
- Clean, disinfect, and deodorize lavatories, urinals and toilet bowls
- Report all missing items from room
- Clean windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Clean windows and glass partitions, and mirrors, using soapy water and other cleaners, sponges and squeegees
- Utilize cleaning supplies and equipment to provide a safe and sanitary environment for all patients, customers and staff
- Provide a sanitize and aseptic environment for the safety and well being of patients, visitors, and employees
- Operate incinerators and trash compactors to dispose of garbage
- Kept utility sink rooms in clean, neat and orderly condition
- Provide gracious hospitality while promoting wine
- Dust ceiling air conditioning diffusers and ventilation systems
- Follow sustainability guidelines to work safely using OSHA standards
- Maintain high level of personal cleanliness and professionalism despite fast pace work environment.
Junior Officer
Pubali Bank Limited
01.2015 - 12.2022
- 8801718674542
- Email: chowkidekhipubalibank@gmail.com, Signing on new clients and helping them through the on boarding process
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions
- Processing deposits, payments, and withdrawals
- Authorizing and evaluating overdrafts and loans
- Handling other transactions, such as writing cashier checks or money orders, when necessary
- Recommending and explaining banking services and products to clients based on their needs
- Presenting and cross-selling banking services and products to existing and prospective clients
- Collaborating with other banking professionals to ensure high-quality client service
- Resolving client queries and complaints
- Performing administrative and clerical duties, such as data entry and filing, when necessary
- Ensure customer satisfaction with patience and a positive attitude
- Contributed to designing and delivering effective training programs for newly hired employees to acquaint them with the bank’s policies and operational procedures
- Serve as a Team Lead in the absence of the Supervisor to maintain seamless bank operations and procedures
- Provide efficient support to the Assistant Manager in overseeing the day-to-day operations to ensure an efficient and productive business workflow
- Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention.
Waiter
Cinnamon Restaurant
01.2011 - 12.2014
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation
- Calculated charges issued table checks and collected payments from customers
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions
- Suggested additional items to customers to increase restaurant sales.
Education
Masters of Business Administration (MBA) -
Anglia Ruskin University
Bachelor of Business administration (BBA) -
Metropolitan University
Skills
- Technical Skills:
- Requirement Management Tools: Office365, Google Drive, Dropbox
- Operating Systems: Windows, Mac
- Design Tools: Adobe Acrobat,Adobe Photoshop, Photo Editor
- Office Tools: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook, One note
Additional Information
- Residency Status: , Green Card (Permanent Resident)
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Hindi
Professional Working
Urdu
Professional Working
Timeline
Junior Officer
Pubali Bank Limited
01.2015 - 12.2022
Waiter
Cinnamon Restaurant
01.2011 - 12.2014
Room Attendant
Home2 Suites by Hilton
05.2001 - Current
Masters of Business Administration (MBA) -
Anglia Ruskin University
Bachelor of Business administration (BBA) -
Metropolitan University
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