Michael Duffy MD
Twin Falls,ID
Summary
Superior clinical systems attract and retain superior talent. This is something I have learned in over 20 years of applying effective physician leadership to successfully address challenges in the clinical and healthcare technology fields. Specific areas of expertise include improving clinician culture, workflow analysis and optimization, and successful integration of new technologies. My passion lies in leading interdisciplinary teams in the design and implementation of better models for care delivery to the benefit of patients, providers, and organizations. Prepared to bring leadership, innovation and expertise to forward-thinking healthcare organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Family Physician, Founder, and CEO
reMDdirect
Twin Falls, ID
11.2023 - Current
- Established successful independent primary care practice, contracting directly with patients and employers to provide full-scope primary care for a monthly fee.
- Negotiated with local and regional ancillary services providers for preferred rates and passed those savings on to patients.
- Collaborated with third party administrators to expand contracting to regional employers.
Chief Health Officer and EVP of Transformation
Senscio Systems, Inc.
Scarborough, ME
01.2021 - 11.2023
- Senior clinical leader of healthcare technology company supporting chronic disease management via patient-facing interactive virtual care platform
- Lead an interdisciplinary team in the design and implementation of a superior clinical program, including new integrated behavioral health program, targeting improved health outcomes for seniors living at home with chronic conditions.
- Primary focus has been supporting patient self-management while augmenting the care of the PCP, bringing continuity to an often fragmented, episodic paradigm.
- Collaborate with technology team to promote scalability, leading to contracting with new provider groups and doubling member enrollment.
Senior Physician Executive
Northern Light Health Mercy Hospital
Portland, ME
05.2018 - 11.2020
- As Mercy Hospital's senior clinical leader, directed organization's response to the COVID19 pandemic, leading diverse medical staff of approximately 780 Providers, instituting weekly webinars, providing clinical and operational updates and improving staff cohesion
- While continuing active clinical practice, developed a balance between telehealth and in-clinic visits, maintaining a productive practice and patient experience (CGCAHPS) scores in the top percentile nationally
- Faced with diminishing Obstetrical deliveries and concerns regarding community reputation, led a redesign of the OB department to a Women’s and Children’s Service line, incorporating midwifery and obstetrics in collaborative practice and forged a relationship with Board-certified neonatologists to provide newborn care, and fortified with a clinical affiliation with Massachusetts General Hospital
- Collaborated with IT resources in creation and optimization of Tableau data dashboard reflecting MIPS and ACO priorities, while driving clinician use of the tool to define performance, resulting in 40% improvement in HCC, MIPS, and MU scores
- As a nominated member of the Population Health Advisory Council, helped shape system population health strategy to drive the shift from fee-for-service to value-based reimbursement
- Collaborated with local and system leadership to direct inpatient transfers from regional hospitals lacking access to available beds at Mercy, resulting in improved census and quality of care
Vice President of Mercy Medical Group
Northern Light Health Mercy Hospital
Portland, ME
01.2017 - 10.2020
- While ensuring the development and maintenance of a high performing medical group at Mercy Hospital, collaborated with other NLH system medical group leaders to ensure a system-wide culture of provider engagement
- Designed a Provider Compact for Northern Light Health, the cornerstone document defining the relationship and expectations of Provider and Employer
- Borrowing on principles learned from the Massachusetts General Physician’s Organization, led the redesign of the architecture of the Mercy Medical Group, ensuring operational execution of Provider led initiatives
- Via a system-level reconsideration of service line strategy, ultimately reshaped system strategy to prioritize Primary Care, leading to
commitment to create a Primary Care Center of Excellence across the NLH system - Created standards to improve Provider recruitment and retention as Co-Chair of Northern Light Health Provider Recruitment and Retention System Team
Staff Physician, Family Medicine
Northern Light Health Mercy Hospital
Portland, ME
03.2010 - 10.2020
- Continued to actively practice medicine via both telemedicine and face-to-face patient visits with a practice style very popular with patients and staff alike
- Practice style prioritizes patient experience and patient-provider relationship, as evidenced by patient experience CGCAHPS scores in top one percentile nationally
Primary Care Medical Director
Northern Light Health Mercy Hospital
Portland, ME
08.2015 - 07.2018
- Responsible for strategic direction of 6 Primary Care sites, four Express Care sites, and one Pediatric office totaling over 50 full and part time Providers
- Upon assuming role, led rebuild of floundering Primary Care program after large-scale Provider exodus, bringing dramatic improvements in practice performance as well as provider and staff satisfaction
- Challenged with poor quality of care scores, led an effort to create quality dashboard, embedded in the Electronic Medical Record, resulting in 35% year-end improvement in quality scores
- Rebuilt Primary Care workflows and staffing models based on team-based approach, improving quality, productivity, and staff satisfaction, and reducing Provider clerical burden
- In response to suffocating clerical burden and unacceptable delays in medication refill, implemented a Prescription Refill program, empowering clinical staff to refill medication by joint practice protocol
- Created Mercy Access Center, a centralized location for scanning, sorting, abstraction, referrals and patient scheduling
- Championed integration of critical services into Primary Care, including Behavioral Health, Diabetes, and Pharmacy, ultimately transforming Primary Care centers from clinics to comprehensive medical homes.
Medical Director and Staff Physician
Family Health Services
Twin Falls, ID
08.2003 - 02.2010
- Practiced full-scope family medicine including Pediatrics, Inpatient and Outpatient Medicine, Office Procedures, Gynecology and Obstetrics
- Implemented Electronic Prescription Program for all providers, the organization’s first step toward implementing an electronic medical record
- As Medical Director of new mobile medical unit, worked collaboratively to design a mobile medical service for the patients of rural Idaho, including design of a comprehensive onboard pharmacy via 340B program
Medical Director
Children's Health Fund
Twin Falls, ID
06.2004 - 05.2007
- Staffed and supervised mobile medical project to bring quality medical care and health education to under-served rural Idaho populations
- Devised generic formulary allowing delivery of affordable medications at site-of-care via on-board pharmacy and 340B program
- In response to Hurricane Katrina, staffed and supervised all clinical operations of mobile medical unit providing medical care to hurricane victims in New Orleans and rural Louisiana
- Coordinated with local medical clinics, residency programs, and hospitals to establish network of mobile care sites throughout New Orleans
- Utilized lessons learned in providing care to rural Idaho to establish a New Orleans-based mobile medical service still in operation today
Education
Family Medicine
University Of Wyoming Family Medicine Residency
Casper, Wyoming07.2003
MD -
Albany Medical College
Albany, NY05.2000
Bachelor of Science - Biology
Villanova University
Villanova, PA05.1992
Accomplishments
McAfee Fellow; Advanced Physician Executive Leadership Program May 2013 to March 2014
Nominated to return as Physician Peer Coach June 2019
National Health Service Corps Scholar, full four-year medical school scholarship recipient 1996-2000
Certification
- Board Certified, American Board of Family Medicine, June 2003 to present
- Active Licensure in Medicine, States of Maine and Idaho
- Controlled Substances Registration and DEA
- US Civil Surgeon, August 2008 to present
Timeline
Family Physician, Founder, and CEO
reMDdirect
11.2023 - Current
Chief Health Officer and EVP of Transformation
Senscio Systems, Inc.
01.2021 - 11.2023
Senior Physician Executive
Northern Light Health Mercy Hospital
05.2018 - 11.2020
Vice President of Mercy Medical Group
Northern Light Health Mercy Hospital
01.2017 - 10.2020
Primary Care Medical Director
Northern Light Health Mercy Hospital
08.2015 - 07.2018
Staff Physician, Family Medicine
Northern Light Health Mercy Hospital
03.2010 - 10.2020
Medical Director
Children's Health Fund
06.2004 - 05.2007
Medical Director and Staff Physician
Family Health Services
08.2003 - 02.2010
Family Medicine
University Of Wyoming Family Medicine Residency
MD -
Albany Medical College
Bachelor of Science - Biology
Villanova University
- Board Certified, American Board of Family Medicine, June 2003 to present
- Active Licensure in Medicine, States of Maine and Idaho
- Controlled Substances Registration and DEA
- US Civil Surgeon, August 2008 to present
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