DaShawn M. Dukes
Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Tax Preparer
M&M Tax Services
12.2023 - Current
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Implemented time-saving software tools to automate portions of the tax preparation process, increasing productivity.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Increased client satisfaction by providing accurate and timely tax preparation services within a 20 minute sitting.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
Logistic Account Executive
Total Quality Logistics
08.2023 - 01.2024
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Streamlined operations by implementing efficient logistics strategies and processes.
- Collaborated with sales teams to provide accurate quotes for transportation services, leading to increased revenue opportunities.
- Reduced transportation costs through effective route planning and carrier selection.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
Manager's Assistant
Enterprise Holdings
12.2021 - 04.2023
- Met and exceeded sales goals every month and received awards
- Invited to Triple Crown for averaging #3 in sales for 3 months in the market
- Promoted to Best Person Program and worked with National and Alamo at the Metropolitan Airport (October 2022)
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
MT Internship
Enterprise Holdings
12.2020 - 12.2021
- Gained the knowledge of reading financial reports and minimizing daily costs by at least 30%
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information to over 50 customers a day.
Service Agent and Customer Administrative Rep.
Enterprise Holdings
07.2020 - 12.2020
- Made sure all rentals were sanitized and ready to rent in a timely manner
- Transported rentals to different locations as requested
- Promoted to Admin Representative within a month and a half of hire
- Answered phones and assisted customer's needs over the phone and in stores.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Collaborated with team members to streamline processes and enhance overall service efficiency.
- Contributed to increased sales revenue by up-selling additional services and products when appropriate.
- Exceeded performance goals consistently, earning recognition for outstanding service delivery.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Banquet Attendant
Orangeburg Country Club
03.2017 - 04.2020
- Managed the setup and tear down of banquet spaces for efficient event transitions.
- Organized and executed the flow of 2 or more events at a time
- Participated in pre-event meetings to discuss event details and coordinate tasks among team members.
- Demonstrated flexibility by fulfilling various roles as needed during events, such as server or bartender duties.
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Collaborated with catering staff to ensure timely delivery of food and beverages to guests.
- Addressed any guest concerns or special requests, resulting in positive feedback from clients.
- Adhered to safety regulations and company policies for a secure working experience.
- Facilitated the smooth flow of events by managing guest traffic and coordinating with other departments as necessary.
- Utilized problem-solving skills when faced with unexpected challenges during events, finding effective solutions while maintaining composure under pressure.
Team Member
Chick-Fil-A
08.2015 - 03.2017
- Prepared, cooked and presented food safely, quickly and efficiently, to meet the highest Chick-fil-A standards
- Provided a clean and food-safe environment while showing exceptional customer service
- Named Team Leader and helped train new employees while assisting the Manager on duty each shift.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Science - Management Information Systems
Claflin University
Orangeburg, South Carolina12.2021
Skills
- Verbal/Written Communication
- Managerial (5yrs)
- Project Management
- Administration (7yrs)
- Attention to Detail
- Appointment Setting (5yrs)
- Answering Phones
- Customer Service (9yrs)
- Critical Thinking
- Organization
- Analytical/Problem Solving
- Processing Accounts (5yrs)
- Microsoft
- Basic Java Language
- HTML
- Moodle 30
- Financial Statement Review
- Bookkeeping
- Risk Management
- Display Setup
- Order Processing
- Money Handling
- Expense Tracking
Hardware Skills
- Dell Computer
- ECars 2.0
- Odyssey
- SaaS
Timeline
Tax Preparer
M&M Tax Services
12.2023 - Current
Logistic Account Executive
Total Quality Logistics
08.2023 - 01.2024
Manager's Assistant
Enterprise Holdings
12.2021 - 04.2023
MT Internship
Enterprise Holdings
12.2020 - 12.2021
Service Agent and Customer Administrative Rep.
Enterprise Holdings
07.2020 - 12.2020
Banquet Attendant
Orangeburg Country Club
03.2017 - 04.2020
Team Member
Chick-Fil-A
08.2015 - 03.2017
Bachelor of Science - Management Information Systems
Claflin University