Branch operations management
Md Ziaul Hoque
Office Executive
Brooklyn,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Office Executive
S.S Brokerage Inc
03.2023 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Office Executive
Queens Social Adult Day Care
12.2021 - 02.2023
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Maintained client files and spreadsheets with office management software.
- Coordinated deliveries of supplies and materials to proper recipients.
- Collaborated with senior management to align outreach efforts with strategic plan.
Money Transfer Agent
Anchor Multiservices
Brooklyn, NY
08.2021 - 11.2021
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Managed a high volume of daily transactions without compromising quality or accuracy.
- Collaborated with team members to ensure seamless service delivery, resulting in increased customer loyalty.
Consultant (Banking)
Oleey Technologies LTD
10.2020 - 06.2021
- Participated in client meetings to discuss financial analysis and investment strategies.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Evaluated performance of existing investments and adjusted accordingly.
SAVP & Branch Manager
Shahajalal Islami Bank Limited
07.2002 - 09.2020
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Senior Officer
Eastern Bank Limited
01.1998 - 6 2002
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
Education
High School Diploma -
Haji Muhammed Mohsin College
Chattogram, Bangladesh Bachelor of Social Science - Economics
Chittagong University
Chattogram, Bangladesh Master of Social Science - Economics
Chittagong University
Chattogram, Bangladesh Skills
Audit preparation
Customer relationships
Strong team-builder
Relationship building and management
Client relationship management
Cash handling
Staff management
Proficient in MS office
Business development
Team bonding
Financial administration
Timeline
Office Executive
S.S Brokerage Inc
03.2023 - Current
Office Executive
Queens Social Adult Day Care
12.2021 - 02.2023
Money Transfer Agent
Anchor Multiservices
08.2021 - 11.2021
Consultant (Banking)
Oleey Technologies LTD
10.2020 - 06.2021
SAVP & Branch Manager
Shahajalal Islami Bank Limited
07.2002 - 09.2020
Senior Officer
Eastern Bank Limited
01.1998 - 6 2002
High School Diploma -
Haji Muhammed Mohsin College
Bachelor of Social Science - Economics
Chittagong University
Master of Social Science - Economics
Chittagong University
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