Maureen Riser
Summary
Experienced business professional with a strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization and the Senior Care Industry. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Operator
M.E.O. Enterprises, LLC, d.b.a., Home Instead Senior Care
10.2012 - Current
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Overall Responsibility for client services and outcomes
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed senior adults for physical, emotional, environmental needs to determine their needs for In Home Care
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Home Care Services to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Evaluated employee performance to identify areas for improvement, providing constructive feedback and opportunities for professional development.
- Served as an advocate for both patients and staff members alike, championing their rights while navigating complex healthcare systems on their behalf.
- Coordinated disaster response plans during emergencies by collaborating with multiple departments across the facility.
Department Administrator, Cutaneous Oncology Program
H. Lee Moffitt Cancer Center
02.2011 - 05.2014
- Operational and Strategic Planning
- Program Evaluation and Planning
- Market Evaluation and Analysis
- Value Enhancement and Performance Improvement
- Administrator for physician ARNP & PA') provider practices, clinical managers and their clinical staff members (RN, LPN, Medical Assistants, scheduling staff)
- Provide complete administrative direction for all program office functions and operations as well as oversight of all outpatient clinical activity
- Facilitate and prepare business plans and feasibility analysis for proposed clinical services, faculty and staff positions
Branch Director
Gentiva Health Services
05.2009 - 02.2011
- Responsible for all administrative and operational oversight of Marion and Citrus County Branches
- Direct supervision of clinical and operational administrative team including marketing and sales associates
- Oversee the general management of branch operations
- Develop annual branch budget and monitor expenditures
- Analyze gross profit factors, market conditions, business volume/mix, competition and operational costs
- Ensure continued branch growth by expanding new and existing client base
Regional Director
LifePath Hospice
02.2008 - 03.2009
- Responsible for all administrative and operational oversight of the region assigned
- Responsible for ensuring the professional practice and development of all disciplines in the region including: education, staff development, competencies, performance improvement, compliance standards, policies & procedures, orientation and health and safety activities meet the agency requirements
- Lead staff in planning, developing and implementing the agency's short and long term plans to support the strategic goals
- Assures optimum utilization of resources and has ultimate budget responsibility and accountability for region of oversight
- Ensure compliance with all regulatory bodies (HIPPA, Medicare, Medicaid, AHCA, JCAHO)
Program Administrator, Cutaneous Oncology Program
H. Lee Moffitt Cancer Center & Research Institute
01.2005 - 02.2008
- Operational and Strategic Planning
- Program Evaluation and Planning
- Market Evaluation and Analysis
- Value Enhancement and Performance Improvement
- Provide administrative oversight of all program financial reports
- Provide complete administrative direction for all program office functions and operations
- Facilitate and prepare business plans and feasibility analysis for proposed clinical services, faculty and staff positions
Manager of Operations
H. Lee Moffitt Cancer Center & Research Institute
01.2000 - 01.2005
- Leadership responsibility: Clinic Operations
- Strategic planning and goal setting
- Developed and successfully executed the move of three clinical departments
- Developed and implemented educational information, materials, and programs for discharge planning and teaching of health care consumers
- Administrative and programmatic liaison between clinical department chairs and hospital
- Optimized efficient and effective management and coordination for all aspects of service delivery by working collaboratively with physicians, administrators, and nursing and other staff, to provide the highest quality patient care
- Improve customer service through constant assessment of quality improvement initiatives
- Ensure standards of patient care and clinical practice are established pertaining to area of responsibility, i.e., JCAHO
Education
Master of Business Administration -
Saint Leo University
Spring Hill, FL01.2001
Bachelors of Science Degree - Nursing
Molloy College
Rockville Center, NY01.1986
Skills
- Licensed Registered Nurse
- Independent
- Self motivated
- Excellent communication
- Listening ability
- Technology astute
- Compassionate care
- Operations management
- Organizational management
- Senior Care Industry
- Business Development
- Client relationships
Certification
Licensed Registered Nurse, Florida
Timeline
Owner/Operator
M.E.O. Enterprises, LLC, d.b.a., Home Instead Senior Care
10.2012 - Current
Department Administrator, Cutaneous Oncology Program
H. Lee Moffitt Cancer Center
02.2011 - 05.2014
Branch Director
Gentiva Health Services
05.2009 - 02.2011
Regional Director
LifePath Hospice
02.2008 - 03.2009
Program Administrator, Cutaneous Oncology Program
H. Lee Moffitt Cancer Center & Research Institute
01.2005 - 02.2008
Manager of Operations
H. Lee Moffitt Cancer Center & Research Institute
01.2000 - 01.2005
Bachelors of Science Degree - Nursing
Molloy College
Licensed Registered Nurse, Florida
Master of Business Administration -
Saint Leo University
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