Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mea Brown

Arkansas City

Summary

Dynamic Office Manager at Community Care Connections with a proven track record in policy development and team building. Expert in scheduling coordination and staff supervision, enhancing operational efficiency. Recognized for fostering collaborative environments and delivering exceptional customer service, driving improvements in workflow and employee performance.

Overview

10
10
years of professional experience

Work History

Office Manager

Community Care Connections
Arkansas City
12.2023 - 05.2024
  • Managed daily office operations and ensured efficient workflow across departments.
  • Coordinated scheduling and meetings for executive leadership and team members.
  • Oversaw office supply inventory, ordering materials as needed for staff use.
  • Developed and implemented office policies to enhance operational efficiency.
  • Trained new employees on office procedures and company protocols.
  • Maintained accurate records of office expenses and budgets for financial oversight.
  • Assisted in project management by tracking progress and deadlines for tasks.
  • Fostered positive relationships among staff to promote a collaborative work environment.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ensured compliance with applicable laws regarding employment practices.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Assisted in recruiting, onboarding and training new employees.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Recruited, interviewed and selected employees to fill vacant roles.

Call Transfers Scheduling

CHS/Integris Health Ponca
Ponca City
05.2022 - 12.2023
  • Applied effective communication techniques when interacting with patients and families.
  • Demonstrated the ability to work independently as well as part of a team environment.
  • Supported clinical staff in organizing patient records and maintaining confidentiality.
  • Coordinated scheduling for patient appointments and staff meetings efficiently.
  • Participated in training sessions on healthcare compliance and safety protocols.
  • Engaged in team meetings to discuss workflow improvements and operational needs.

TEAM LEAD

CHS Community Health Systems
Ponca City
09.2014 - 05.2022
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Coordinated staff schedules to ensure adequate coverage and resource allocation.
  • Trained new employees on company policies and collect patient information.
  • Monitored workflow processes to identify areas for improvement and efficiency.
  • Facilitated communication between departments to make sure patients' information was correct.
  • Developed training materials to support staff development and knowledge sharing.
  • Resolved employee concerns through effective conflict resolution strategies and support.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Maintained accurate records of employee attendance and task completion times.
  • Collaborated with management team to implement new work procedures or policies.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

GED -

Ponca City High School
Ponca City

Skills

  • Obtaining Authorizations
  • Office management
  • Scheduling coordination
  • Policy development
  • Inventory management
  • Customer relationship management
  • Staff supervision
  • Compliance adherence
  • Effective communication
  • Leadership mentoring
  • Team building
  • Workflow optimization
  • Staff training
  • Documentation and control
  • Clerical support
  • Customer relations
  • Organizational skills
  • Employee training
  • Customer service
  • Staff hiring
  • Scheduling and calendar management
  • Office administration
  • Scheduling
  • Administrative support
  • Training and coaching
  • Clear oral/written communication
  • Billing
  • Team supervision
  • Office Workflow Support

References

References available upon request

Timeline

Office Manager

Community Care Connections
12.2023 - 05.2024

Call Transfers Scheduling

CHS/Integris Health Ponca
05.2022 - 12.2023

TEAM LEAD

CHS Community Health Systems
09.2014 - 05.2022

GED -

Ponca City High School

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