MEA GOODWIN
Houston,TX
Summary
I have a professional demeanor when working with personal/business confidential information. I pride myself in carefully documenting accounts. Excellent interpersonal and communication skills with internal and external clients. Major strengths in planning, teamwork, problem solving, analytical and follow -thru rate. I am a self-motivator, goal oriented strategist whose confidence, perseverance and vision promote success. Consistently hit target goals within given timeframes.
Overview
10
10
years of professional experience
Work History
Delivery Courier
Amazon Flex
Dallas, TX
10.2023 - 08.2024
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Assisted with loading and unloading of freight at warehouses and distribution centers as required.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
CUSTOMER SERVICE REP
AZLEIS
02.2022 - 07.2023
- Answer telephone and emails respond to customer needs, and internal employee's needs
- Build effective communication lines and relationships with your customers to develop a good understanding of how to support their needs
- Order processing - includes taking the order via email or phone call, entering the order into our ERP System and adequate follow through on orders until shipped and billed
- This includes communication to customers and the sales team on order updates and status changes to their orders
- Review of customer's PO instructions and updating this in our ERP System under Customer Remarks utilizing Salesforce.
PATIENT COLLECTION SPECIALIST
PACIFIC DENTAL SERVICES
10.2019 - 02.2022
- Follow-up on claims payment status for 200 accounts per day
- Maintain Insurance Accounts Receivable at an acceptable level as outlined by PDS
- Review patients' accounts to ensure accuracy on insurance billing and procedures performed
- Read and analyze various internal reports that contain claims and insurance information and utilizing Netsuite for patient's invoices
- Provide auditors, billers, posters, and other insurance collections specialists with assistance in the follow up of outstanding claims payment
- Performing Data entry skills and utilizing SAP software
- Process attachments through Bolletta, Heartland and Epic and SAP software
- Utilizing various on and offline methods to trace outstanding claims payments.
SUPPORT ANALYST
ONCOR ELECTRIC
11.2016 - 01.2019
- Accurately reviews, researches and responds to Electronic Data Interchange (EDI) transaction issues and exceptions, processing MarkeTraks in the Oracle database and resolving emails for Inadvertent Gains
- Inbound/Outbound calls for Tech Support and troubleshooting and Data Entry tasks
- Assist in development and streamlining of automated reports and processes using tools such as Document Direct, Batch files, and Microsoft Excel Macros, Data Entry Clerk
- Performing research and self-training for system tools, EDI, Salesforce, CIS and related areas
- Resolves Market related issues submitted by Competitive Retailers through the (ERCOT) MarkeTrak System, Utilizing SAP software and Netsuite updating client invoice
- Provide troubleshooting and problem resolution to the field operations and add to the spreadsheet
- Ability to analyze market transaction related issues to identify root cause and proactively provide feedback for improvement both internally and externally.
CASH APPLICATON
DEX MEDIA
03.2014 - 06.2016
- Accurately apply cash receipts to customer accounts for multiple entities
- Submit in a timely and accurate uploading of invoices
- Collaborate with the finance team to reconcile accounts receivable ledgers
- Maintain detailed records and reports of all payment activities
- Assist with the lockbox of internal processes related to cash management and invoicing, process payments and denial of payments
- Opportunities to expand role into areas such as collections and accounts payable as proficiency develops
- Separate payments into batches by type and prepare batch header sheets.
Education
HIGH SCHOOL DIPOLMA -
UNITED CHRISTAIN HIGH
05.2005
Skills
- Excellent interpersonal and communication skills
- Planning
- Teamwork
- Problem solving
- Analytical skills
- Follow-through rate
- Self-motivation
- Goal-oriented strategy
- Confidence
- Perseverance
- Vision
- Order processing
- Customer relationship management
- Communication
- Salesforce
- Reviewing customer's PO instructions
- ERP System
- Insurance billing
- Netsuite
- Auditing
- Data entry
- SAP software
- Claims payment follow-up
- Insurance accounts receivable management
- Reading and analyzing internal reports
- Bolletta, Heartland, Epic, and SAP software
- Tracing outstanding claims payments
- Support analysis
- Electronic Data Interchange (EDI)
- Oracle database
- Troubleshooting
- Microsoft Excel Macros
- Document Direct
- Batch files
- CIS
- Market transaction analysis
- Cash application
- Reconciliation of accounts receivable ledgers
- Cash management
- Invoicing
- Collections
- Accounts payable
Timeline
Delivery Courier
Amazon Flex
10.2023 - 08.2024
CUSTOMER SERVICE REP
AZLEIS
02.2022 - 07.2023
PATIENT COLLECTION SPECIALIST
PACIFIC DENTAL SERVICES
10.2019 - 02.2022
SUPPORT ANALYST
ONCOR ELECTRIC
11.2016 - 01.2019
CASH APPLICATON
DEX MEDIA
03.2014 - 06.2016
HIGH SCHOOL DIPOLMA -
UNITED CHRISTAIN HIGH