Mead D'Amore
Kansas City,MO
Summary
Senior Product Manager/Technical Product Owner experienced in agile transformations across industries. Passionate about designing value-add products & roadmaps, optimizing processes, streamlining workflows, and coordinating tech solutions for business leadership. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
10
10
years of professional experience
Work History
Product Manager II
Principal Financial Services
Remote
06.2024 - Current
- Rearchitected the prioritization process across the Retirement Investment Solutions department to eliminate stopgaps, and elevate our teams to a more efficient standard.
- Established and refined product alignment and vision for the department, reducing operational inefficiency.
- Developed business plans, identified market opportunities, and conducted internal audits/research to identify strategic fits for cross-departmental integration with cloud services solutions, enabling an enterprise data structure.
- Standardized departmental IT operational practices to simplify reporting for leadership.
- Coordinated and monitored multiple initiatives across multiple value streams.
SENIOR PRODUCT MANAGER - OFFICE OF THE CIO
American Century Investments
Kansas City, Missouri
08.2020 - 06.2024
- Leading solution planning and technical design sessions resulted in 3,600 hours of overhead reduction and revenue generation of upwards of $40 million.
- Creating, launching, and maintaining a sustainable investing SaaS product suite aimed at guiding investment decisions through an ESG lens, resulting in a cost reduction of 1,200 hours of research and analysis overhead.
- Managing and coordinating the planning iteration process for a 17-member development team, supporting eight departments across 11 products.
- Implementing and maintaining roadmap planning, and facilitating agile coaching for stakeholders and internal personnel.
- Creating and designing wireframes and UI mockups for product lines.
- Creating and maintaining both business and technical documentation (BIMs) for initiatives, including an Org-wide AWS Data Lake and access policy process, data integration strategy for ESG data vendors, and technical/operational workflows for hybrid investment tooling solutions.
CO-PMO & SCRUM MASTER
FanThreeSixty
Kansas City, Missouri
01.2018 - 01.2020
- Implementing and maintaining the development release management process, implementing cadence, strategy, and process for team releases.
- Facilitated team workflows, agile coaching, and implemented process improvements for three core product line Scrum/Kanban teams.
- Co-architected an organization-wide agile restructuring plan and planning process redesign.
- Conducted an organizational meeting audit, reducing overall meeting costs by 30%.
- Designed and implemented JIRA automated operational workflows, resulting in a reduction of reporting errors.
- Designed and built out the entire customer support suite, and coordinated/managed the re-documentation of our client-facing product suite support documentation (2,000 documents across 4 product lines).
- Mapping technical data integration specification artifacts for data science and data engineering teams.
- Resolved and mitigated issues for upwards of 27 clients, requiring Postman API calls and SQL database investigation.
- Facilitated the Mobile Product line's client deployment process and personally managed app release management responsibilities for iOS and Android client applications.
COMMERCIAL REAL ESTATE APPRAISER
Jones Lang LaSalle
Kansas City, MO
01.2017 - 01.2018
COMMERCIAL REAL ESTATE LOAN ANALYST
PNC Bank: Midland Loan Service
Overland Park, KS
01.2016 - 01.2017
PRODUCT OWNER, CUSTOMER EXPERIENCE DESIGNER, QA LEAD
H&R Block
Kanasas City
01.2015 - 01.2016
- Created and implemented client engagement and marketing campaigns, generating a 20% end-to-end conversion growth within three months.
- Collected, itemized, and relayed client data reports via Mixpanel and Google Analytics to executives to assist with strategic decisions.
- Conducted usability tests of completed software to identify issues prior to rollout.
- Managed a team of twelve co-workers and handled day-to-day operations in a constantly changing environment.
- Started and managed a QA team of seven associates
Education
BUSINESS ADMINISTRATION - DUAL EMPHASIS - REAL ESTATE & ENTREPRENEURSHIP
University of Missouri - Kansas City
Kansas City, Missouri12.2016
Skills
- Stakeholder alignment & priority mapping
- Event marketing
- Financial management
- Go-to-market strategy
- Product metrics analysis
- Critical thinking
- Product strategy & planning
- Scrum framework
- Project management
- Strategic planning
- Requirements gathering
- Jira, atlassian, version one, asana
- Data-driven decision making
- User and UX research
Languages
English
Full Professional
Portuguese
Limited
Certifications
- Certified Scrum Product Owner (CSPO)
- Certified ScrumMaster (CSM)
- Certified SAFe 6 Product Owner/Product Manager (POPM)
- Certified SAFe 6 Agilist
Courses
- AI Product Management - Duke University
- Decentralized Finance Infrastructure - Duke University
- Introduction to Finance: The Basics - University of Illinois
- Data Science for Business Innovation - EIT
- Politecnico di Milano, AWS Cloud Practitioner - AWS
References
References available upon request.
Timeline
Product Manager II
Principal Financial Services
06.2024 - Current
SENIOR PRODUCT MANAGER - OFFICE OF THE CIO
American Century Investments
08.2020 - 06.2024
CO-PMO & SCRUM MASTER
FanThreeSixty
01.2018 - 01.2020
COMMERCIAL REAL ESTATE APPRAISER
Jones Lang LaSalle
01.2017 - 01.2018
COMMERCIAL REAL ESTATE LOAN ANALYST
PNC Bank: Midland Loan Service
01.2016 - 01.2017
PRODUCT OWNER, CUSTOMER EXPERIENCE DESIGNER, QA LEAD
H&R Block
01.2015 - 01.2016
BUSINESS ADMINISTRATION - DUAL EMPHASIS - REAL ESTATE & ENTREPRENEURSHIP
University of Missouri - Kansas City
Similar Profiles
Linda KolarLinda Kolar
SECURITY OPPS SERVICE SPECIALIST at PRINCIPAL FINANCIAL SERVICESSECURITY OPPS SERVICE SPECIALIST at PRINCIPAL FINANCIAL SERVICES
Lyrrik CampbellLyrrik Campbell
Claims Analyst 2 at Principal Financial ServicesClaims Analyst 2 at Principal Financial Services
Grace OwusuGrace Owusu
Customer Experience Specialist II at Principal Financial ServicesCustomer Experience Specialist II at Principal Financial Services
Jacob JohnstonJacob Johnston
Accounting Specialist at Principal Financial ServicesAccounting Specialist at Principal Financial Services
Jarah McmillerJarah Mcmiller
Sales Associate at Designer Shoe WarehouseSales Associate at Designer Shoe Warehouse