Meadow Orosco
Torrance,CA
Summary
Dynamic sales professional with a proven track record at The Hive Vintage Collective, as well as Retro Reload, excelling in customer engagement and relationship building. Leveraging strong product knowledge and exceptional negotiation skills, I consistently exceeded sales targets while enhancing customer satisfaction through personalized service and effective upselling strategies. I am committed to fostering loyalty and delivering outstanding shopping experiences. Experienced with identifying customer needs and providing tailored solutions. I utilize effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results. Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.
Overview
1
1
year of professional experience
Work History
Salesperson
The Hive Vintage Collective
Lomita, CA
09.2024 - Current
- Maintained visual merchandising standards, arranging displays to optimize product visibility and appeal.
- Trained new employees on store policies and procedures, promoting best practices in customer service.
- Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Stylist
Retro Reload
Lomita, CA
08.2024 - Current
- Assisted clients in selecting styles that suit their individual preferences and needs.
- Maintained cleanliness and organization of styling station and tools to ensure a professional environment.
- Engaged with clients to gather feedback on services provided, enhancing future customer experiences.
- Adapted to new products and trends through ongoing training sessions and workshops.
- Supported inventory management by restocking products used during styling appointments as needed.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
High School Diploma -
Torrance High School
Torrance, CASkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Active listening
- Negotiation
- Customer engagement
- Objection handling
- Product description
- Up-selling
- Cross-selling products and services
- Relationship selling
- Display restocking
- Follow-up communications
- Client service
- Customer relations
- Sales expertise
- Strategic planning
- Staff training
- Store maintenance
- Sales presentations
- Work ethic and integrity
- Customer assistance
- Patience and empathy
Languages
English
Native or Bilingual
Japanese
Professional Working
Interests
- Knitting and Crocheting
- Backpacking and Hiking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Crafting and DIY Projects
- I like working with my hands and fixing things
- I enjoy cooking for friends and family gatherings
- Enjoy participating in working out for overall physical and mental well-being
- Enjoy playing the bass for overall physical and mental well-being
Timeline
Salesperson
The Hive Vintage Collective
09.2024 - Current
Stylist
Retro Reload
08.2024 - Current
High School Diploma -
Torrance High School