Meadow Nadeau
Broad Brook,CT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The LEGO Group
09.2022 - 08.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helped build and Maintain relationships between customers and the company by resolving customer complaints through Empathy
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Independent Contract Driver/Delivery
Uber/UberEats
04.2022 - 09.2022
- Picked up items from businesses to deliver to customers to their specifications.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Line/Prep Cook
American Flatbread
06.2019 - 11.2021
- Supervising and training new hires Answering customer questions about the kitchen process Solving problems (ie. figuring out how to prepare unique orders), assisting servers with customer requests, Stocking and organizing dining supplies and kitchen equipment for quick and easy access Resolve issues with minimal disruption to kitchen flow Regularly lift items over 50 lbs Ensure items are well-stocked for each shift
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Education
Digital Communications
Lebanon Valley College
Skills
- Skilled verbal and written communication skills
- Able to work in a team or independently
- Proficient in Microsoft office and Google docs suites
- Quick learner
- Active listening
- Problem-solving
- Customer service
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Complaint handling
- Relationship building
Timeline
Customer Service Representative
The LEGO Group
09.2022 - 08.2026
Independent Contract Driver/Delivery
Uber/UberEats
04.2022 - 09.2022
Line/Prep Cook
American Flatbread
06.2019 - 11.2021
Digital Communications
Lebanon Valley College
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