Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Confident and smart with terrific people, time management and marketing skills
Overview
24
24
years of professional experience
Work History
New Car / Pre-owned Sales
Nissan 112
01.2021 - Current
Offered comprehensive knowledge of vehicle operations and brand features.
Maintained compliance with all service, quality, and regulatory standards.
Negotiated vehicle prices and secure financing for customers.
Completed registration paperwork and sales documentation.
Met customers on lot and in showroom to discuss available vehicles and options.
Prepared purchased vehicles and completed final delivery checks.
Outlined sales, warranty, and service procedures.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Owner
Acetra affairs
01.2019 - Current
Day of wedding coordinator and event planner specializing in off-premise affairs.
Managed day-to-day business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
New Car / Pre-owned Sales
Brown’s cdjr
01.2020 - 01.2021
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Negotiated purchase prices and explained sales, warranty, and optional products.
Developed successful sales strategies to maximize customer satisfaction and profit.
Answered telephone and email inquiries from potential customers.
Achieved 100% of sales quota, averaging 20 vehicles monthly.
Administrative Assistant
ROCHEM INTERNATIONAL
01.2018 - 01.2019
Serves as the main point of contact and administrative support for all clients, customers, in-office employees, and outside sales reps for an international raw material pharmaceutical distributer
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Managed filing system, entered data and completed other clerical tasks.
Books hotel, flights, car services for international and domestic customers and employees
Maintains annual hotel contracts
Sources, negotiates, contracts, and manages all internal and external corporate events, i.e
Reconciles monthly expense reports, upload bills for AMEX
Creates agenda for internal sales week, DCAT week
Assists with DCAT week in NYC
Orders and ships holiday gifts for 75+ international clients; responsible for holiday card mailings of 1000 customers domestically and internationally
Assisted coworkers and staff members with special tasks on daily basis.
Banquet Sales Manager
RARE650
01.2017 - 01.2018
Manages annual banquet sales of $1.7 million
Responsible for the promotion, booking, management, and day of execution of all venue events, including corporate and social
Manages all social media and marketing accounts associated with the restaurant, develops and approves marketing campaigns
Conducted regular reviews of operations and identified areas for improvement.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Created and managed project plans, timelines and budgets.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager
SIMPLAY
01.2017 - 01.2018
Responsible for revitalization of newly established business; revamps catering department
Builds annual sales from $60k, to $520k in 3 months
Managed all HR, sales, marketing, building maintenance, customer service, A/R, A/P
Creates and implements catering and HR procedure, tracks inventory, sales, P&L.
Managed budget implementations, employee evaluations, and contract details.
Implemented operational strategies and effectively built customer and employee loyalty.
Formulated policies and procedures to streamline operations.
Banquet and Special Events Coordinator
SOUTHWARD HO COUNTRY CLUB
01.2015 - 01.2017
Maintained and distributed information for functions and events.
Managed administrative logistics of events planning, event booking, and event promotions.
Performed event coordination for larger parties and gatherings.
Managed event logistics and operations.
Coordinated schedules and timelines for events.
Coordinated florists, photographers, and musicians for events.
Reviewed event bills to confirm accuracy and approve payment.
Consulted with customers to determine objectives and requirements for events.
Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
Trained and supervised event staff to complete tasks on time.
Organized and implemented over 100 annual events with as many as 300+ guests.
Owner/Event Planner
MEAGAN’S EVENTS
01.2012 - 01.2016
Established working relationships with clients by organizing various events.
Managed event logistics and operations.
Attended trade shows to network among interested parties, generate leads and improve customer acquisition.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed day-to-day business operations.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Maitre’D
JERICHO TERRACE
01.2014 - 01.2015
Manages all aspects of event from start to finish, including vendors, event timeline, balance retention, set up and break down of room, guest management, photo locals, staff direction, food service, and guest satisfaction.
Managed over 50 events
Maitre’D
LARKFIELD MANOR
01.2013 - 01.2014
Works with customers and clients on the planning and organization of parties and events
Acts as the point of contact between the host and the venue and its vendors
Leads a rotating staff of forty, overseeing activities in a multi-room venue that can hold 750+ guests.
Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Served as leader of FOH team by assigning duties, work stations and responsibilities.
Special Events Intern
Paige Hospitality Group
01.2012 - 01.2012
Assisted in content development for events, drafting and distributing promotional materials.
Contributed to social media outreach, content development and schedule management.
Helped organize and manage successful events with attendance of over 200 people.
General Manager
Vina De Villa Caterers
01.2009 - 01.2010
Managed budget implementations, employee evaluations, and contract details.
Developed and maintained relationships with customers and suppliers through account development.
Grew annual catering sales revenue from $60k to $520 in 3 months.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Secured new clients and accounts by analyzing and catering products to specific needs.
Worked with chefs to plan menus according to client needs and budgets.
Trade Show Specialist / Sales Manager
NEWSPAPERS AND MORE
01.2008 - 01.2009
Traveled around the U.S presenting at 100+ trade shows and events.
Representing NY Times, Newsday, and local state newspapers conducting face to face sales and marketing to clients at trade shows, sporting events, small or large lectures, and many more
Created ideal booth atmosphere to attract clients and initiate conversations
Handled and traveled with company merchandise, took daily inventory
Managed the set up and break down of all event material, including booth, tent, chair and table, merchandise, customer signage
Identified and suggested new trade shows and events to present in.
Sales Assistant
Paramount Beauty Supply
01.2006 - 01.2008
Assisted customers with prompt and polite support in-person and via telephone.
Established rapport with customers using active listening and interpersonal skills.
Communicated orders to vendors, scheduling carriers for pickup if needed.
Processed minimum 20 daily transactions accurately while maintaining a high level of customer service.
Bridal Attendant
WATERMILL CATERERS
01.2001 - 01.2006
Directed wedding-day events, ceremony timing, and speeches.
Assisted with wedding set up and decoration.
Resolved customer problems and complaints.
Entrusted to handle confidential and sensitive situations in professional matter.
Executed over 1000 weddings and over 1500 social events
Education
Bachelor of Science - Business Management and Economics -
SUNY Empire State
Saratoga Springs, NY
08.2019
Skills
Customer Needs Assessment
Aftermarket products
Follow-up skills
Customer Relationship Management
Brand Awareness
Price Negotiation
Upselling strategies
Contract Negotiation
Sales and Marketing
Sales Presentations
Timeline
New Car / Pre-owned Sales
Nissan 112
01.2021 - Current
New Car / Pre-owned Sales
Brown’s cdjr
01.2020 - 01.2021
Owner
Acetra affairs
01.2019 - Current
Administrative Assistant
ROCHEM INTERNATIONAL
01.2018 - 01.2019
Banquet Sales Manager
RARE650
01.2017 - 01.2018
General Manager
SIMPLAY
01.2017 - 01.2018
Banquet and Special Events Coordinator
SOUTHWARD HO COUNTRY CLUB
01.2015 - 01.2017
Maitre’D
JERICHO TERRACE
01.2014 - 01.2015
Maitre’D
LARKFIELD MANOR
01.2013 - 01.2014
Owner/Event Planner
MEAGAN’S EVENTS
01.2012 - 01.2016
Special Events Intern
Paige Hospitality Group
01.2012 - 01.2012
General Manager
Vina De Villa Caterers
01.2009 - 01.2010
Trade Show Specialist / Sales Manager
NEWSPAPERS AND MORE
01.2008 - 01.2009
Sales Assistant
Paramount Beauty Supply
01.2006 - 01.2008
Bridal Attendant
WATERMILL CATERERS
01.2001 - 01.2006
Bachelor of Science - Business Management and Economics -
SUNY Empire State
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