Summary
Overview
Work History
Education
Skills
Timeline
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Meagan Barber

Summary

Dynamic customer service professional with 4 years of extensive experience. Recognized for exceptional problem-solving skills and attentive listening, enhancing customer satisfaction. Proven ability in accurate data entry and efficient document management, consistently delivering high-quality service and fostering a positive environment for both customers and team members.

Overview

4
4
years of professional experience

Work History

Trainer

Freddy's Frozen Custard and Steakburgers
06.2024 - Current
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Learned all required tasks quickly to maximize performance.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Maintained productive, efficient approach to all tasks.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Office Assistant

Knight Roofing Siding And Metalworks LLC
10.2021 - Current
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Increased customer satisfaction by providing professional and courteous telephone support.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.

Cashier

Menards
08.2023 - 01.2024
  • Welcomed and assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations.
  • Maintained up-to-date knowledge of policies and procedures to ensure compliance while resolving customer issues.
  • Operated cash registers, handling cash, debit/card, and other forms of payment, with efficiency and high accuracy by meticulously following transaction procedures.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Trainer

Noodles & Company
08.2022 - 07.2023
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

High School Diploma -

Gateway Science Academy High School
St. Louis, MO
05-2024

Skills

  • Customer service

  • Attentive listening

  • Accurate data entry

  • Problem-solving skills

  • Customer service expertise

  • Problem resolution

  • Experienced with digital tools

  • Professional call handling

  • Efficient document management

  • Customer education

  • Accurate documentation skills

  • Information gathering

  • Strong analytical reading skills

Timeline

Trainer

Freddy's Frozen Custard and Steakburgers
06.2024 - Current

Cashier

Menards
08.2023 - 01.2024

Trainer

Noodles & Company
08.2022 - 07.2023

Office Assistant

Knight Roofing Siding And Metalworks LLC
10.2021 - Current

High School Diploma -

Gateway Science Academy High School

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