Meagan Benson
Cincinnati,OH
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
13
13
years of professional experience
Work History
STNA
Interim HealthCare
Cincinnati, OH
01.2025 - Current
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Provided basic patient care, including bathing, dressing and grooming.
- Helped maintain a clean and orderly environment throughout their homes.
STNA
Triology Health Services
Cincinnati, Ohio
09.2023 - 12.2024
- Helped residents walk with or without self-help devices.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Followed infection control policies while performing job duties.
- Provided basic patient care, including bathing, dressing and grooming.
- Helped maintain a clean and orderly environment throughout the facility.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Provided emotional support and comfort to patients when needed.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Used mobility devices to transport patients.
- Demonstrated respect for patient rights and privacy while providing care services.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned bedridden patients to prevent bedsores.
Customer Service Representative
Hammacher Schlemmer
Cincinnati, Ohio
01.2020 - 04.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
TradeGlobal
Cincinnati, Ohio
08.2014 - 07.2016
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong customer relationships to encourage repeat business.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
Customer Service Representative
RDI Marketing
Cincinnati, Ohio
03.2012 - 05.2014
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Applied Science -
Lincoln College of Technology
Cincinnati, OH02-2011
GED -
Cincinnati State Technical And Community College
Cincinnati, OH05-2007
Skills
- Patient care
- Vital signs monitoring
- Infection control
- Wound care
- Mobility assistance
- Patient comfort
- Respect for privacy
- Emotional support
- Dressing assistance
- Range of motion exercises
- Toileting assistance
- Personal hygiene
- Ambulation assistance
- Pressure ulcer prevention
- HIPAA compliance
- Feeding assistance
- Customer service
- Complaint resolution
- Call handling
- Billing adjustments
- Problem solving
- Multichannel communication
- Time management
- Team collaboration
- Live chat support
- Problem resolution
- Computer proficiency
- Call center operations
- Active listening
References
References available upon request.
Timeline
STNA
Interim HealthCare
01.2025 - Current
STNA
Triology Health Services
09.2023 - 12.2024
Customer Service Representative
Hammacher Schlemmer
01.2020 - 04.2021
Customer Service Representative
TradeGlobal
08.2014 - 07.2016
Customer Service Representative
RDI Marketing
03.2012 - 05.2014
Associate of Applied Science -
Lincoln College of Technology
GED -
Cincinnati State Technical And Community College