Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meagan Bourn

Moss Point,MS

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

9
9
years of professional experience

Work History

Warehouse Associate/Problem Solver

Amazon
07.2021 - 11.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets.
  • Wrapped pallets in shrink wrap prior to loading.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes using various software systems.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Home Insurance Claims- Data Entry

Self-employed
04.2021 - 10.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Entered data into Swyft and Frontline system according to formatting standards.
  • Organized, sorted and checked input data against original documents.
  • Verified data files prior to entry to maintain high data accuracy.
  • Documents completed work in appropriate logbooks.

Administrative Assistant

CDI Construction Group
11.2012 - 04.2014
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed new hire paperwork and documents; performed hire-in orientation and safety programs.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.
  • Participated in committee meetings, prepared minutes and submitted to leadership for approval.
  • Communicated with vendors to manage orders and verify revisions on purchase orders.
  • Worked with internal staff to process documents and sent for closing.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Interpreted P&ID diagrams designed by internal engineers.
  • Prepared and executed packages to include piping ISO's and marked flanges on welding maps for appropriate field supervisors.

Medical Transcriptionist

LAMB Transcription
02.2007 - 12.2011
  • Transcribed sensitive documents with complete confidentiality.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Transcribed and edited physician reports from dictation using PowerScribe.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Translated medical jargon into correct terminology.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Documented patient medical histories, vitals and test results in electronic health records system.

Customer Service Representative

Walmart
09.2006 - 05.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Education

Associates - Medical Office Technology

Mississippi Gulf Coast Community College
Gautier, MS/Gulfport, MS

Skills

  • Accuracy and Efficiency in Documentation
  • Good with Numbers
  • Records Accuracy
  • Goal-Setting and Prioritization
  • Professional Relationships/Active Listening
  • Time Management
  • Critical Thinking
  • Microsoft Office/Excel
  • Complex Problem-Solving
  • Customer Care
  • Organization and Categorization
  • Writing/Instructing

Timeline

Warehouse Associate/Problem Solver

Amazon
07.2021 - 11.2022

Home Insurance Claims- Data Entry

Self-employed
04.2021 - 10.2021

Administrative Assistant

CDI Construction Group
11.2012 - 04.2014

Medical Transcriptionist

LAMB Transcription
02.2007 - 12.2011

Customer Service Representative

Walmart
09.2006 - 05.2007

Associates - Medical Office Technology

Mississippi Gulf Coast Community College

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Meagan Bourn