MEAGAN BRANDON
Cleveland,TX
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Experienced with managing complex schedules and communications in educational setting. Utilizes strong organizational and multitasking skills to streamline administrative processes. Track record of maintaining confidentiality and fostering collaborative office environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ankle and Foot
01.2023 - 09.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Receptionist
Foot and Ankle
03.2022 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
DAEP Principal Secretary
Cleveland ISD
02.2021 - 08.2022
- Upheld positive reputation by setting friendly tone and maintaining politeness
- Phone calls and setting up appointments
- Putting in hours and making sure staff has put in hours if needed
- Putting in PO'S and anything else given
Assistant Principal Secretary
Cleveland ISD
09.2020 - 03.2022
- Managed filing system, entered data and completed other clerical tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Continually sought methods for improving daily operations, communication, recordkeeping and data entry for increased efficiency
- Supported company leaders by managing budgets, scheduling appointments and organizing
- Organized professional development opportunities for staff members to improve their skills and contribute to overall school success.
- Managed calendar appointments for the Assistant Principal, ensuring efficient time management and prioritization of tasks.
Covid 19 Clinic Receptionist
Cleveland ISD
06.2020 - 04.2021
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness
- Processed payments from patients for co-pays and uninsured visits
- Called patients to remind of upcoming appointments and help schedule testing for services
- Greeted patients, scheduled appointments and maintained records and accounts
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
Dental Receptionist
Loving Dental
06.2017 - 04.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
High school Graduate - Cosmetology, Lashes Certification
New Caney ISD
New Caney, TX01.2017
Skills
- Communication
- Time Management
- Organization
- Team Work
- People Skills
- Computer Proficiency
- Office administration
- Parent communication
- Document preparation
- Calendar management
- Teamwork
- Scheduling expertise
- Teamwork and collaboration
- Multitasking and time management
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Clear communication
- Telephone and email etiquette
Certification
- Cosmetology / Lashes Certification
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Ankle and Foot
01.2023 - 09.2025
Medical Receptionist
Foot and Ankle
03.2022 - 08.2023
DAEP Principal Secretary
Cleveland ISD
02.2021 - 08.2022
Assistant Principal Secretary
Cleveland ISD
09.2020 - 03.2022
Covid 19 Clinic Receptionist
Cleveland ISD
06.2020 - 04.2021
Dental Receptionist
Loving Dental
06.2017 - 04.2020
High school Graduate - Cosmetology, Lashes Certification
New Caney ISD
Similar Profiles
Savannah CernigliaSavannah Cerniglia
Practice Director at Ankle And Foot Institute Of TexasPractice Director at Ankle And Foot Institute Of Texas
Kendra Sanders-LawsonKendra Sanders-Lawson
Patient Service Representative at Ankle and Foot Centers of AmericaPatient Service Representative at Ankle and Foot Centers of America
Amalie BeachlerAmalie Beachler
Medical Assistant at Big Horn Ankle and FootMedical Assistant at Big Horn Ankle and Foot
Samantha TempleSamantha Temple
Certified Nursing Assistant at HSMCertified Nursing Assistant at HSM
Wendy PaigeWendy Paige
Client Service Professional at HR BlockClient Service Professional at HR Block