Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
AdministrativeAssistant

Meagan Bratton

General Manager
Greenville,TX

Summary

A highly driven results-oriented professional with over 7 years of experience. Successful at implementing strategic approaches to drive profitability and sales with extensive knowledge with resource utilization and management. Recognized for performance excellence in operations and customer care. Proven Successful at motivating, training, and developing team members. Credited with improving performance and profitability through process improvements, cost savings, and high standards within a fast-paced environment, managing multiple priorities and projects with accuracy and a positive attitude to meet business goals.

Strong analytical attention to detail, organizational skills and the ability to problem solve, multitask, and prioritize work. Strong ability to work independently or collaboratively to accomplish objectives and is able to interact effectively with all levels of management. Looking for an exceptional opportunity for business contribution using applied experience, independent decision-making skills, and sound judgment to positively impact company success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager & Eastern Regional Co-Manager

Smoothie King
10.2020 - 03.2022
  • Promoted within 8 months of being General Manager overseeing multiple franchise locations.
  • Developed and implemented strategies to increase sales and profitability
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Formulated policies and procedures to streamline operations
  • Interacted well with customers to build connections and nurture relationships
  • Trained and guided team members to maintain high productivity and performance metrics
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off

General Manager

Smoothie King
02.2020 - 10.2020
  • Forecasted sales, allocated resources, and managed labor to improve productivity metrics by 18%
  • Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly
  • Managed budget implementations, employee reviews, training, schedules, and daily operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness

Shift Manager

STARBUCKS
07.2017 - 02.2020
  • Listened carefully to guest requests and created personalized experiences.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained team members in successful strategies to meet operational needs and sales targets.
  • Coached SSV's on their approach and baristas on customer service skills.
  • Enforced company policies and regulations with employees
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back-stock, control costs and maintain sales floor levels to meet customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Worked with local Police department and Starbucks facilities manager to increase safety of store.

Store Manager

Dollar General
04.2015 - 07.2017
  • Analyzed sales data and forecasted including profit and loss statements to compose store budget that cut costs by 17%
  • Exceeded annual sales forecast by $100,000 within the first year as store manager.
  • Managed inventory control, cash control, and store opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Completed point-of-sale opening and closing procedures
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Trained new employees on proper protocols and customer service standards

Department Manager

Walmart
03.2006 - 01.2009
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up

Education

Bachelor of Science - Digital Communications And Audiences

Arizona State University
Tempe, AZ
05.2025

Associate - Psychology

Ashworth College
Norwood, GA
05.2012

Skills

  • Highly Proficient in Microsoft Office, Teams, Word, Excel & PowerPoint
  • Payroll
  • Marketing & Digital communications
  • Materials Purchasing
  • Supplier Selection
  • Inventory Purchasing
  • Critical Thinking
  • Product Analysis
  • Food Preparation and Safety
  • Performance Evaluations

Core Competencies

  • Profit and loss accountability
  • Variance and risk analysis
  • Budgeting and cost control strategies
  • Data entry, review, and analysis
  • Employee scheduling and Labor Cost Analysis.
  • Operations, and Administrative Management
  • Training and Development
  • Process Management and Operational Improvement
  • Sales and Inventory Control
  • Continuous Learning and Improvement Strategies
  • Total Quality Management
  • Project Planning and Management
  • Excellent Organization, Verbal & Written Communication, Time management and Interpersonal skills

Certification


  • ServSafe Food Manager Certification exp. Dec. 2026

Timeline

General Manager & Eastern Regional Co-Manager

Smoothie King
10.2020 - 03.2022

General Manager

Smoothie King
02.2020 - 10.2020

Shift Manager

STARBUCKS
07.2017 - 02.2020

Store Manager

Dollar General
04.2015 - 07.2017

Department Manager

Walmart
03.2006 - 01.2009

Bachelor of Science - Digital Communications And Audiences

Arizona State University

Associate - Psychology

Ashworth College
Meagan BrattonGeneral Manager