Meagan Brooks

• Oversaw day-to-day production activities in accordance with business objectives.
• Worked collaboratively with company President to implement new procedures and corrective actions to improve quality.
• Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
• Defined, implemented, and revised operational policies and guidelines.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored budget and utilize operational resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Set team and individual KPIs and provided regular, actionable feedback.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards, and social media to find applicants.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed budgets, assets, portfolios, accounts payable and receivable, and general financial reporting procedures.
• Managed daily financial functions in collaboration with accounting and payroll personnel.
• Managed payroll data entry and processing for 40+ employees and contractors to comply with predetermined company guidelines.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Prepared balance sheets, cash flow reports, and income statements.
• Worked with both internal and external users to create detailed financial reports.
• Assisted company President with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Managed dispatchers while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and dispatcher.
• Ordered supplies and allocated resources to personnel based on need.

SOFTWARE USED: RazorSync, NetSuite, Sales Force, Microsoft Teams, Share Point, & Zen Desk

• Inspected auto body damage and wrote up repair orders.
• Monitors and controls technicians' daily productivity with the progress and completion of vehicles that are in the shop.
• Worked with insurance companies in person and via video chat with questions and updates.
• Assist with the disassembly and repair of damaged/wrecked vehicles.
• Gave customers price estimates for the repairs.
• Ordered the appropriate parts for the repairs.
• Kept paperwork up to date while working closely with the insurance company.
• Worked with customers and insurance companies to obtain payments.
• Developed strong relations and partnerships with customers and insurance companies to facilitate productive business dealings.
• Maintained employee morale and increased production through employee appreciation.
• Examined photographs and surveillance and any other documents relating to claims.
• Carried out day-day-day duties accurately and efficiently.
• Determined salvage value on total-loss vehicle.
• Documented vehicle damage and submitted photographs and in-depth reports to insurance company.

SOFTWARE USED: Mitchell, CCC One, & Share Point.

• Returned to position at Member Registration
• Responsible for guest check-in/out at resort, inventory control, novelty purchasing, and assisting multiple departments as “utility” employee
• Trained with accounting personnel for resort which included daily deposits and cash control, dispersing resort petty cash from three different bank accounts, bank reconciliation of five bank accounts, budget control, and monthly revenue reports
• Assist management team with on-site human resources, employee benefits, and payroll for 150+ employees
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Worked as direct representative at special functions for resort such as charity and political events
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

SOFTWARE USED: AS400

• Job duties include student advocate, answering phone inquiries, send out all email correspondence for all undergrad students and maintain bounce email account
• Electronically load all undergrad applications and all undergrad scores daily
• Scanned documents and saved in database to keep records of essential organizational information.
• Performed major clean-up projects in PeopleSoft
• Research transcripts and post them within 72 hours
• Post transfer credit to students’ record and scan when needed
• Post and verify electronic score loading
• Contact person for Academic Advising and Financial Aid
• Help supervise student workers.
• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
• Answered phones, called prospects and handled initial email contacts for applicants to admissions program.
• Led tours of facility for potential clients and families to highlight features and benefits of membership.
• Completed admissions duties with timeliness and accuracy.

Cashier Office

• Responsible for daily transactions and managing cash drawer, receive cash, checks, and credit card payments from students accounts and other departmental deposits
• Answer general questions, filing, print university identification cards for students, faculty, and staff.
• Answered customer inquiries and clarified details regarding charges.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Produced monthly reports using advanced Excel spreadsheet functions.

SOFTWARE USED: Peoplenet Oracle

• Returned to position as Front Desk Clerk responsible for guest check in/out at resort and promoted to RCI Concierge
• Responsibilities included coordinating RCI guests
• Received reports from RCI regarding guest needs and ensured guests’ needs were met
• Upon arrival of RCI guests, met with them to guide their vacation week with concierge service
• Also trained accounting personnel for resort which included daily deposits and cash control, dispersing resort petty cash from three different bank accounts, bank reconciliation of five bank accounts, budget control, and monthly revenue reports.
• Conducted competitive research to understand best practices and potential differentiators.
• Implemented and developed ticketing support and phone systems.
• Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
• Coached, supported and developed team with goal of continuous growth and skill improvement.

SOFTWARE USED: AS400