Meagan Carter
Saint George,UT
Summary
Skilled management professional with 25 years of experience in various roles, including restaurant management, customer service, and cleaning. Proven track record of driving sales growth, improving customer satisfaction, and managing teams effectively. Possesses a strong background in financial management, inventory control, and conflict resolution. Proficient in a range of software applications, including POS systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cleaning Specialist
Sunrise Cleaners
08.2023 - Current
- Performed thorough cleaning and sanitization of assigned areas, including floors, surfaces, restrooms, and common areas
- Implemented efficient cleaning techniques to maximize productivity while maintaining quality standards
- Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Collaborated with team members to coordinate daily tasks and ensure timely completion of assignments
- Responded promptly to customer requests or complaints regarding cleanliness issues, resolving them effectively
- Adhered to company policies regarding confidentiality when handling sensitive information or personal belongings during the cleaning process
- Developed effective time management strategies to prioritize tasks based on urgency and importance levels
- Provided exceptional customer service
- Executed deep-cleaning projects periodically according to schedule
- Demonstrated attention-to-detail
Server
Gurus Sports Bar and Grill
11.2019 - 09.2024
- Provided excellent customer service
- Handled a high volume of customers regularly
- Greeted guests and customers
- Took and memorized orders
- Served food
- Checked on guests and customers frequently
- Cleared tables
- Processed transactions
- Cleaned and sanitized restaurant and dining room
Cleaning Specialist
Peterson Powerhouse Cleaning
02.2023 - 02.2024
- I cleaned client's houses, rental properties, new construction, move outs, move ins, deep cleans, and businesses.
- Trained and mentored new staff on efficient cleaning techniques and equipment usage.
- Streamlined inventory management processes for cleaning supplies to minimize waste.
- Optimized workflow procedures, resulting in improved turnaround time for cleaning services.
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Provided assistance to other staff members with cleaning of difficult areas.
General Manager
The Chicken Shack
03.2022 - 01.2023
- Managed an operating budget for 26 employees
- Tracked sales performance
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Trained and mentored all staff
- Ensured all staff upheld company standards such as Excellent customer service, fresh fast quality food.
- Proper food handling and prepping
- Monitored and ensured staff adhered to all company policies and procedures
- Processed payroll
- Coordinated schedules and assigned staff members', team members' and employees' shifts
- Responsible for profit and loss control
Manager/Server
Tifinys Creperie
03.2019 - 10.2022
- Supervised Employees
- Oversaw 20 servers and employees
- Managed day-to-day operations
- Handled opening and closing of restaurant
- Responsible for hiring new recruits
- Prepared staff schedules
- Balanced tills
- Cleaned restaurant
- Handled a high volume of customers regularly
- Welcomed guests and customers as they arrived
- Took orders
- Prepped breakfast, lunch and dinner
- Served food
- Checked on customers and guests frequently
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary
Manager
Movara Fitness Resort
10.2021 - 02.2022
- Supervised Severs
- Oversaw 12 employees
- Handled day-to-day operations
- Recruited new hires by Posting job positions
- Responsible for customer relations
- Created schedule
- Handled opening and closing of Dining room
- Kept Dining rooms clean
Barista Trainer/Barista
Perks! Espresso & Smoothies
08.2016 - 10.2021
- Customer Service
- Cash handling
- Preparing handcrafted beverages
- Preparing food
- Food prep
- Opening/Closing duties
- Cleaning
- Training new employees
- Daily deposits
Owner/GM
Breakfast at Tifiny's
01.2012 - 07.2016
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Established strong vendor relationships to negotiate favorable terms and ensure quality ingredient sourcing.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Assisted in recruiting, hiring and training of team members.
Manager
The Patio Grill
10.2011 - 12.2012
- Promoted from server to manager in a month's time due to superior customer service skills and exemplified management leadership.
- Managed 20 employees which included weekly scheduling.
- Hired and trained new employees.
- Opening and closing restaurant duties, prepared daily deposit, and handled all customer service issues.
Women's Merchandise Specialist
Old Navy
01.2011 - 02.2012
- Promoted to Women's merchandise specialist.
- Managed shipment team of 15 employees for biweekly shipments.
Education
High School Diploma -
HSE
Fishers, IN05.2000
Skills
- Fast Learner
- Quality Assurance
- Management
- Multitasking and organization
- Customer service-focused
- Training and mentoring
- Customer relationship management
- Staff scheduling
- Positive attitude
- Attention to detail
- Reliability
- Adaptability and flexibility
Certification
- First Aid and CPR
- Alcohol serving certification
- Food handler certificate
Additional Information
Recognized as a consistent high performer: promotions to management after proving successful employee management, providing excellent customer service, financial responsibility, time management, and organization skills., Identifies business opportunities including: creating/implementing new marketing & promotions, creating, and maintaining relationships with local businesses., Consistently provides ongoing training for employees.
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Cleaning Specialist
Sunrise Cleaners
08.2023 - Current
Cleaning Specialist
Peterson Powerhouse Cleaning
02.2023 - 02.2024
General Manager
The Chicken Shack
03.2022 - 01.2023
Manager
Movara Fitness Resort
10.2021 - 02.2022
Server
Gurus Sports Bar and Grill
11.2019 - 09.2024
Manager/Server
Tifinys Creperie
03.2019 - 10.2022
Barista Trainer/Barista
Perks! Espresso & Smoothies
08.2016 - 10.2021
Owner/GM
Breakfast at Tifiny's
01.2012 - 07.2016
Manager
The Patio Grill
10.2011 - 12.2012
Women's Merchandise Specialist
Old Navy
01.2011 - 02.2012
High School Diploma -
HSE
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