- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
- Graphic Design
- Drawing and Painting
- Kayaking
- Gardening
- Outdoor Recreation
MEAGAN CUZZUPE
BILLERICA,MA
Summary
Accomplished Director of Operations with a proven track record at New England Clothes Recycling, adept in strategic planning and execution, enhancing operational efficiency, and fostering strong customer relations. Demonstrated success in driving organizational growth, implementing cost-saving strategies, and leading teams to exceed business objectives. Skilled in financial administration and quality assurance, achieving significant savings and operational excellence.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
DIRECTOR OF OPERATIONS
NEW ENGLAND CLOTHES RECYCLING
01.2012 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
Manager
HEAVN'LY DONUTS
04.2015 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
OWNER
I-PRINT
01.2006 - 04.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
High School Diploma -
CHELMSFORD HIGH SCHOOL
CHELMSFORD, MA05-1999
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Cost control
- Schedule oversight
- Risk mitigation
- Capital spending
- Operations management
- Team leadership
- Decision-making
- Effective leader
- Customer relations
- Hiring and onboarding
- Staff hiring
- Human resources
- Delegating work
- Scheduling
- Inventory management
- Records organization and management
- Financial administration
- Business marketing
Interests
Timeline
Manager
HEAVN'LY DONUTS
04.2015 - 04.2018
DIRECTOR OF OPERATIONS
NEW ENGLAND CLOTHES RECYCLING
01.2012 - Current
OWNER
I-PRINT
01.2006 - 04.2015
High School Diploma -
CHELMSFORD HIGH SCHOOL
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