Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

MEAGAN DAVIS

Houston

Summary

Dynamic leader with a proven track record at Dollar General Store, excelling in customer satisfaction and team leadership. Expert in store operations and customer service management, significantly improving customer loyalty through innovative staff training. Skilled in problem-solving and cash management, adept at fostering a positive environment and driving operational excellence.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

7
7
years of professional experience

Work History

Store Manager

Dollar General Store
06.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Cashier

Family Dollar
03.2022 - 10.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Lead Pre-K Teacher

TEETER TOTTER DAYCARE
08.2018 - 03.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
  • Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
  • Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
  • Evaluated student progress through ongoing assessments, providing timely feedback and adjusting instruction as needed to ensure mastery of skills.
  • Promoted early literacy skills by introducing age-appropriate reading materials and incorporating phonics instruction into daily lessons.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Associate of Arts - Early Childhood Care And Education

University of Houston
Houston, TX
05-2018

Skills

  • Customer service
  • Customer satisfaction
  • Child supervision
  • Problem-solving
  • Store operations
  • Customer service management
  • Product knowledge
  • Team leadership and coaching
  • Cash management
  • Refund handling

Accomplishments

  • Achieved the #1 national store ranking within 1 years.
  • Exceeded monthly store sales goals 12 months in a row.
  • Supervised team of 12 staff members.
  • Managed a store that exceeded company expectations in every category during the quarter.

Timeline

Store Manager

Dollar General Store
06.2022 - Current

Customer Service Cashier

Family Dollar
03.2022 - 10.2022

Lead Pre-K Teacher

TEETER TOTTER DAYCARE
08.2018 - 03.2019

Associate of Arts - Early Childhood Care And Education

University of Houston

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MEAGAN DAVIS