Meagan Diaz
Orange,TX
Summary
Professional healthcare administrative professional with strong background in patient registration and data management. Known for effective communication, accuracy in handling patient information, and adaptability in fast-paced environments. Strong focus on team collaboration and achieving results, ensuring smooth operations and positive patient experiences. Skilled in electronic health records, patient intake, and insurance verification, with dependable and flexible approach to changing needs.
Overview
16
16
years of professional experience
Work History
Registrar
Medical Center Of Southeast Texas
12.2024 - Current
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected and processed co-payments and out-of-pocket charges using Revspring.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
Resident Care Provider
Sabine Place Assisted Living
03.2024 - Current
- Provided personalized care and assistance to residents with activities of daily living, including bathing, grooming, dressing, and toileting
- Assisted in the planning and implementation of recreational activities to promote social interaction and physical fitness among residents
- Maintained a clean and safe environment for residents by performing regular housekeeping duties and adhering to infection control protocols
- Supported residents with mobility challenges by assisting with transfers, walking exercises, or using specialized equipment as needed
- Documented detailed observations of resident behavior, health status, dietary intake, and fluid output for accurate record-keeping purposes
- Participated in ongoing training programs related to dementia care techniques, Alzheimer's disease management strategies
- Demonstrated patience and empathy when interacting with individuals experiencing cognitive decline or behavioral challenges
Medical Assistant
Orange Family Clinic
02.2021 - 03.2024
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Contributed to a positive work environment through effective communication with colleagues
- Assisted with administrative tasks such as filing documents or processing paperwork
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
Special Education Paraprofessional
Vidor ISD
08.2016 - 02.2021
- Assisting main teacher of classroom with daily teaching (Math, Science, Social/Living Skills)
- Assisting with individual students when aide is absent
- Transferring students between classes
- Retrieving daily work as needed
- Assisting students with individual needs for life after graduation
Medical Assistant
Green Family Health & Convenient Care
07.2013 - 10.2013
- Taking patient chief complaints, vitals, and rooming patients
- Phlebotomy
- Assisting in minor in office procedures
- Injections - all kinds
- Placing lab draws out for pick-up
- Cleaning of exam rooms in between patients
- Patient charting
- Lab draws and testing (UA, HCG, etc.)
Server
Cracker Barrel
01.2011 - 02.2012
- Greeting guests upon being seated
- Taking drink and food orders for each guest
- Serving guests their drink and food orders as it is prepared
- Cleaning tables after guests finish meals and departure from their table
- Sweeping and cleaning area that I am responsible for
- Daily cleaning of assigned areas
Cashier/Customer Service
Green Acres Grocery
08.2009 - 01.2010
- Greet customers and vendors
- Checked in vendors supplies
- Stocked shelves
- Checking customers out
- Cash Handling
- Daily cleaning
Education
Certificate of Technical Studies - Medical Assisting
Kaplan College
11-2012
High School Diploma -
Vidor High School
05-2007
Skills
- Client documentation
- Information documentation
- Patient confidentiality
- Professionalism and ethics
- Information collection
- Insurance verification
- Documentation accuracy
- Maintaining records
- Strong interpersonal skills
- Processing payment
- Medical terminology proficiency
- Speaking clearly
- Teamwork and collaboration
Timeline
Registrar
Medical Center Of Southeast Texas
12.2024 - Current
Resident Care Provider
Sabine Place Assisted Living
03.2024 - Current
Medical Assistant
Orange Family Clinic
02.2021 - 03.2024
Special Education Paraprofessional
Vidor ISD
08.2016 - 02.2021
Medical Assistant
Green Family Health & Convenient Care
07.2013 - 10.2013
Server
Cracker Barrel
01.2011 - 02.2012
Cashier/Customer Service
Green Acres Grocery
08.2009 - 01.2010
High School Diploma -
Vidor High School
Certificate of Technical Studies - Medical Assisting
Kaplan College
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