Meagan Doucette
Denver,CO
Summary
Results-driven, process-oriented, and people-centric leader with 10+ years of experience coaching cross-functional teams, implementing new systems, and optimizing business operations. Excels in fast-paced, challenging environments that require collaborative problem-solving to achieve success.
Overview
12
12
years of professional experience
Work History
Business Operations Leader
Eurofins Viracor BioPharma Services
05.2021 - Current
- Leads complex projects and processes across eight business areas, including finance, R&D, product development, human resources, and process improvement; promotes the company vision, strategic agenda, and collaborates with internal and external stakeholders to build relationships and facilitate effective solutions
- Developed and launched an Operational Excellence Program for 200+ associates that aligns initiatives under strategic agenda to ensure projects are evaluated, resourced, and driven to completion; championed 15+ initiatives that reduced turn-around times and costs, and increased revenues for the company
- Led a cross-functional team of 15 people from R&D, technical operations, project management, and IT staff through a process improvement that streamlined greatest volume workflows by 83%
- Published 24 monthly newsletters sharing practical application of Process Improvement and Problem Solving principles, highlighting ongoing company process improvement projects with associated KPIs, and increasing visibility by providing progress updates towards company annual goals
- Established continuous improvement committee that increases cross-functional collaboration across eight departments; integrated committee meetings into continuous improvement program to systematically identify and reduce waste across the company
- Company trainer for project management and process improvement; coached two operational excellence and leader development workshops for associates from across business units ranging from technicians to directors, improving adoption of Lean and continuous improvement principles; implemented a Lean continuous improvement training program that certified 100+ associates
Data Analyst & Operations Manager
United States Army
12.2019 - 05.2021
- Hand-picked to participate in a 10-person Crisis Action Team facilitating US Army’s COVID-19 pandemic response; collected critical Army-wide statistics and scientific data that enabled Army leaders to plan and respond to the pandemic; drafted, and directed implementation of, the US Army’s plan to execute national security operations globally amidst restrictions
- Consolidated critical updates from multiple sources daily to prepare and publish 300+ updates that enabled informed decision making by senior Army leaders related to COVID-19 response operations
- Developed prioritized tiers for COVID-19 testing and vaccination of Soldiers, civilians, contractors, dependents, and veterans across entire Army; directed implementation of a mechanism for the Defense Health Agency to track vaccination status across entire Department of Defense
- Facilitated weekly allocation and prioritized vaccination of thousands of Soldiers globally for six months, which ensured critical missions could be safely executed while minimizing health risk
- Analyzed 50+ requests for COVID-19 testing events to facilitate Army operations globally and provided recommendations to senior leaders based on daily allocations, risk levels, and specific geographic considerations
General Manager
United States Army
09.2018 - 12.2019
- Led 130 US and Korean Soldiers and contractors and managed 24/7 aerial surveillance and reconnaissance operations that provided intelligence support to strategic decision makers; delivered tactical intelligence to US and Republic of Korea (ROK) forces leveraging eight airplanes, nine vehicles, and associated equipment to support key intelligence requirements
- Managed fielding two $10M theater-level intelligence operational ground stations, to include project planning, scheduling, risk mitigation, and stakeholder communications, which modernized critical equipment infrastructure, increasing usability and security of intelligence data
- Established a program that increased the functional competency of 100+ cryptologic linguists, which resulted in more technically proficient analyses and more comprehensive intelligence products
- Established and maintained cross-cultural relationships with Korean counterparts, overcoming cultural and communication barriers to enhance functionality and interoperability between Allies; awarded 2019 Michaelis Award for enhancing the US/ROK alliance by the ROK Army Chief of Staff
- Served as a unit aircraft trainer, pilot-in-command, and air mission commander, and led the effective execution of 200+ flight hours; oversaw the training and development of 35 new aviators, enabling the unit to more effectively balance missions among a larger team
Operations Manager
United States Army
11.2016 - 09.2018
- Led a 5-person team in the Republic of Korea that managed intelligence, security operations, and threat analysis for a 300-person unit
- Led planning and coordination of aerial intelligence support for historic 2018 peace summits between the North and South Korean leaders; assessed and mitigated risks to ensure safety of eight pilots during complex mission that enhanced situational awareness for US and South Korean leadership
- Led team that provided daily threat analysis of North Korean air defenses and enabled 50 aviators’ decision-making and mission planning prior to and during flight
- Mentored two junior leaders to promotion and follow-on professional development assignments
Pilot & Operations Supervisor
United States Army
05.2012 - 11.2016
- Led a 25-person team that flew aerial intelligence missions across three continents; planned and oversaw training, supervised supply, accountability, and maintenance of seven aircraft and associated equipment; oversaw facility security, and directed administrative operations for the 75-person unit
- Led counter-drug air support operations in North and South America, supervising 2,400+ flight hours of support to multinational agencies
- Managed $1M project to modernize and track critical equipment in Africa; ensured timely equipment upgrades which enabled 40+ flight hours of Secretary of Defense-directed missions for national policy decisions
- Synchronized daily schedules and mission briefings as commander of 30-person task force in South America; enabled 10 aerial intelligence, surveillance, and reconnaissance missions and provided 60 hours of intelligence collection
- Selected from among 140 graduating players to serve as an Assistant Basketball Coach and Officer mentor to West Point cadets for one season prior to beginning Army Flight School
Education
Masters - Health Care Innovation
University of Pennsylvania
Philadelphia05.2026
Bachelor of Science - Kinesiology
United States Military Academy At West Point
West Point05.2012
Skills
- Operational Excellence
- Organizational Development
- Workforce Planning
- Product Management
- Effective Communication
- Strategic Planning
- Project Management
- Team Collaboration
- Excellent oral and written communication
- Relationship building and management
Timeline
Business Operations Leader
Eurofins Viracor BioPharma Services
05.2021 - Current
Data Analyst & Operations Manager
United States Army
12.2019 - 05.2021
General Manager
United States Army
09.2018 - 12.2019
Operations Manager
United States Army
11.2016 - 09.2018
Pilot & Operations Supervisor
United States Army
05.2012 - 11.2016
Masters - Health Care Innovation
University of Pennsylvania
Bachelor of Science - Kinesiology
United States Military Academy At West Point
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