Meagan Dowling
OMNI Healthcare
Bangor,ME
1
Certification
3
years of professional experience
I am a hardworking and driven stay at home mom who has experience with medical office front desk operations and enhancing patient experiences. Skilled in HIPAA compliance and insurance verification, I excel in multitasking and delivering compassionate service, fostering patient loyalty and trust while maintaining high standards of accuracy and efficiency. I am looking for a reputable company to help expand my knowledge in coding and billing.
Work History
Medical Receptionist
2 Years 2 Months- Managed patient check-in, demographic updates, and insurance verification using electronic health record systems.
- Scheduled appointments, coordinated provider calendars, and adjusted visit flow to support efficient front-desk operations.
- Answered multi-line calls, resolved routine inquiries, and routed messages to appropriate clinical staff.
- Processed referrals, authorizations, and patient paperwork with accuracy and timely follow-up.
- Collected copays, issued receipts, and balanced daily front-desk transactions according to office procedures.
- Maintained confidential patient records, scanned documentation, and organized files to support compliance.
- Assisted patients with registration forms, portal access, and visit instructions to improve service experience.
- Supported back-office staff by coordinating fax, mail, and record requests while keeping reception area organized.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Call Center Representative
8 Months- Managed inbound and outbound calls using scripted responses and customer service standards.
- Adapted communication style to address diverse customer needs and objections.
- Collaborated with teammates to maintain call flow and service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reviewed call outcomes to improve accuracy, responsiveness, and customer satisfaction.
Education
CPC-A - Medical Coding
Associate of Science - Sonography
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient registration
Patient scheduling
HIPAA compliance
Insurance verification
Payment collection
Medical billing and coding
Multitasking
Certification
CPC-A
Timeline
Medical Receptionist
OMNI Healthcare
01.2017 - 03.2019Read More
Call Center Representative
Ring Savvy
01.2016 - 09.2016Read More
AAPC
CPC-A from Medical Coding
Read More
Kaiser University
Associate of Science from Sonography
Read More