Meagan Flores
Envoy Electric Car Share
Simi Valley,CA
16
years of professional experience
Marketing professional with proven ability to develop and execute marketing strategies that drive growth and engagement. Skilled in CRM, marketing automation, content creation, and social media management, with a strong focus on team collaboration and achieving measurable results. Adaptable and reliable, ready to meet changing needs and deliver impactful solutions.
Work History
Marketing Associate/Member Services Lead
2 Years 4 Months- Created targeted marketing campaigns to increase customer engagement and sales.
- Analyzed and reported KPI data to identify areas for improvement in order to increase customer usage and ROI going forward.
- Developed and facilitated automated email and SMS systems to enhance customer engagement and retention, using dd
- Coordinated and ran promotional events to promote services, enhance community presence, and attract potential users.
- Created engaging and shareable social media content to enhance brand awareness.
- Developed and managed automated email and SMS systems to enhance customer engagement and retention, using ai coding and CRM systems.
- Coordinated with cross-functional teams to resolve complex member issues effectively.
- Managed high call volumes while maintaining excellent customer service standards.
- Reduced response times for member inquiries with proactive communication strategies.
- Trained new hires and provided regular coaching/feedback to team members, fostering a culture of continuous improvement.
- Handled escalated customer concerns, ensuring timely resolution and positive outcomes.
- Built strong relationships with clients by maintaining consistent follow-up and providing personalized support services tailored to their needs.
- Utilized CRM systems to track interactions and streamline issue resolution processes.
Customer Support Representative
6 Months- Handled customer inquiries and provided technical assistance over phone, email, live chat, and in person.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Notified customers of fraudulent activity to mitigate potential impacts.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Mental Health Technician/Patient Intake Specialist
1 Year 2 Months- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled appointments and created daily schedules for all patients.
- Assisted patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
- Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
- Performed daily inventory checks on medications to ensure stock levels were maintained.
- Trained new staff on intake procedures and system navigation, promoting consistent practices across the team.
- Documented patient progress and behavioral changes in electronic health records for accurate reporting.
Lead Mental Health Technician
1 Year 11 Months- Completed daily inventory and medication audits.
- Ensured patient confidence and facility integrity by maintaining confidentiality of sensitive information.
- Trained and mentored new hires in operational protocols as well as medication related duties.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Trained and mentored new hires on operational protocols and medication duties, enhancing team readiness.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Developed protocols and spreadsheets for medication procedures and medication organization.
- Created updated training handbook and videos for technicians.
- Created an updated employee handbook, as well as training videos.
Receptionist
2 Years 6 Months- Provided an elevated customer experience to generate a loyal clientele.
- Delivered exceptional customer experiences to foster client loyalty.
- Communicated all client reservations to appropriate staff.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Managed incoming calls to ensure accurate routing to individuals and departments.
- Remained polite when speaking with difficult guests on the phone.
- Maintained schedules for all stylists.
- Contacted clients via phone to verify details of their upcoming appointments.
- Coordinated guest services, overseeing supply monitoring and facility maintenance.
- Oversaw inventory and office supply purchases.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Entered client information into the databases quickly and efficiently.
Web Orders/Shipping and Receiving
3 Years 5 Months- Managed a high volume of paperwork to fulfill customer orders, and coordinated with accounting departments on any invoicing and shipping issues.
- Responded to customer inquiries regarding product availability and shipment timelines.
- Trained new staff on order management processes and software systems, fostering a knowledgeable team environment.
- Trained staff on material handling processes, improving shipping efficiency.
Education
Pharmacy Technician Certification - Pharmacy Technician
Cosmetology License - Cosmetology
High School Diploma
Skills
Marketing campaign development/execution
CRM (Salesforce and HubSpot)
Email/SMS automation
KPI and trend analysis
A/B testing
Branding/Content Creation
Community engagement/retention
Social media management
Event coordinating
Microsoft Outlook
Word
and Excel
Client relations/management
Additional Information
References:
Sky Hirschkron
Envoy Director of Operations
(503)351-2152
Graeme Baylen
Envoy Account Coordinator
(310)897-7686
Grant Bowers
VS Media Lead Frontend Developer
(805)750-2078
Timeline
Marketing Associate/Member Services Lead
Envoy Electric Car Share
11.2023 - 03.2026Read More
Customer Support Representative
VS Media
05.2023 - 11.2023Read More
Mental Health Technician/Patient Intake Specialist
Renewal Behavioral Health
09.2019 - 11.2020Read More
Lead Mental Health Technician
Elevation Behavioral Health
10.2017 - 09.2019Read More
Receptionist
Swanky Salon
09.2013 - 03.2016Read More
Web Orders/Shipping and Receiving
Nordstrom Thousand Oaks
03.2010 - 08.2013Read More
The High School at Moorpark College
High School Diploma
Read More
Simi Valley Cosmetology School
Cosmetology License from Cosmetology
Read More
Conejo Valley Adult School
Pharmacy Technician Certification from Pharmacy Technician
Read More