Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meagan Ford

Wappingers Falls,NY

Summary

Organized and dedicated office secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Office Secretary

A&W Scrap
Wappingers Falls, NY
04.2018 - 03.2019
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.

Shift Supervisor

Stewarts Shops
Wappingers Falls, NY
09.2013 - 06.2018
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Home Health Aide

Visiting Nurses Association
Tarrytown, NY
02.2010 - 05.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Improved patients' comfort with massage and application of topical treatments.
  • Provided transportation and appointments management.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients for medical and personal outings.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Education

GED -

Roy C Ketcham Senior High School
Wappingers Falls, NY
03.2010

Skills

  • Employee Timesheet Processing
  • Business Correspondence
  • Administrative Duties
  • Database Entry
  • Multitasking and Time Management
  • Billing and Invoicing
  • Document and File Management
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Office Supplies and Inventory
  • Strong Organizational Skills
  • Computers and Technology
  • Electronic and Paper Filing
  • Invoice Processing
  • Customer Inquiries
  • Running Errands
  • Reminder Calls
  • Call Forwarding
  • Reading Comprehension
  • Recording Messages
  • Google Docs
  • Event Calendar Management
  • Order Placement
  • Phone Call Direction
  • Reception Duties
  • Employee Communications

Timeline

Office Secretary

A&W Scrap
04.2018 - 03.2019

Shift Supervisor

Stewarts Shops
09.2013 - 06.2018

Home Health Aide

Visiting Nurses Association
02.2010 - 05.2017

GED -

Roy C Ketcham Senior High School

Similar Profiles

CREATE PROFILE
Meagan Ford