Meagan Fuller
Los Angeles,CA
Summary
Dedicated Personnel Analyst recognized for driving high productivity and ensuring efficient task completion. Expertise in workforce planning, employee relations, and performance management strategies has led to significant improvements in team performance. Outstanding communication, problem-solving, and adaptability skills foster seamless human resources operations. Career goals include leveraging analytical insights to enhance organizational effectiveness.
Overview
12
12
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration
Los Angeles, CA
01.2024 - Current
- Conduct comprehensive reviews of veterans' claims and supporting documentation to determine eligibility for benefits
- Provide detailed explanations of federal and state veterans' programs, ensuring clear communication of policies and procedures
- Collaborate with interdisciplinary teams to resolve complex claims issues while maintaining strict confidentiality
- Assist veterans and their families in navigating benefits applications, including providing step-by-step guidance and required documentation
- Maintain accurate records and generate detailed reports using Microsoft Excel and internal systems
- Demonstrate excellent organizational skills to manage high caseloads effectively while adhering to deadlines
- Deliver exceptional customer service, addressing inquiries and resolving disputes in a timely and professional manner
Senior Customer Service Agent
FedEx Corporation
Northridge, CA
11.2017 - 06.2024
- Administer and audit records, including preparation of vendor bills for management authorization
- Assist with onboarding new hires, providing detailed explanations of medical and disability insurance benefits
- Process unemployment insurance and worker's compensation claims, adhering to organizational policies
- Organize and maintain accurate records, including data analysis and tracking in Excel for corporate reports
- Train new representatives and manage workflow processes effectively, ensuring compliance and efficiency
- Deliver outstanding customer service through consultative support, resolving issues with a focus on policy adherence and satisfaction
- Prepare detailed documentation and maintain high standards of confidentiality
- Perform various administrative tasks, including filing, data entry, and correspondence management
- Ensure safe, clean, and efficient operational environments
After School Teacher/Administrative Clerk
STAR Education
Culver City, CA
08.2015 - 03.2019
- Organized and maintained accurate program records, including attendance, incident reports, and compliance documentation
- Pre-screened applications for completeness and accuracy, ensuring seamless program enrollment
- Delivered engaging, developmentally appropriate educational programming to support student learning
- Fostered strong professional relationships through timely communication and collaboration with team members
- Adhered to safety and procedural guidelines to ensure a secure and supportive environment for participants
Senior Cashier
AAA Parking at The Line Hotel
Los Angeles, CA
06.2013 - 08.2015
- Managed high-volume workloads in a fast-paced environment, ensuring accuracy and efficiency
- Reconciled cash receipts and handled monetary transactions with precision
- Provided excellent customer service by addressing guest inquiries and maintaining compliance with hotel policies
Education
Bachelor of Business Administration - Marketing
California State University Northridge
Northridge, CA05.2024
High school or equivalent -
Culver City High School
Culver City, CA06.2014
Skills
- Academic Personnel Process Expertise
- Advanced Skills in Excel and Word
- Effective Time Management
- Clear Communication Skills
- Experience in data analysis and report preparation
- Discreet Handling of Sensitive Data
- Experienced in Dynamic Work Settings
Additional Qualifications
- Working knowledge of federal and university policies on visa and academic personnel.
- Experience in onboarding processes and personnel administration.
- Familiarity with payroll, leave administration, and compliance reporting.
- Live Scan and background check clearance.
- Clean driver's license/record.
Timeline
Veterans Service Representative
Veterans Benefits Administration
01.2024 - Current
Senior Customer Service Agent
FedEx Corporation
11.2017 - 06.2024
After School Teacher/Administrative Clerk
STAR Education
08.2015 - 03.2019
Senior Cashier
AAA Parking at The Line Hotel
06.2013 - 08.2015
Bachelor of Business Administration - Marketing
California State University Northridge
High school or equivalent -
Culver City High School
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