Meagan Gibson
Concord,NC
Summary
I am a proactive and caring worker with 15 plus years of experience combined with communication strengths and good observational skills. I skillfully handle day-to-day activities while looking for opportunities to make a difference. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills and I am ready to help my team members achieve company goals!
Overview
13
13
years of professional experience
Work History
Patient Service Specialist
Atrium Health Cabarrus
11.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Lead Daycare Teacher
Pitts Baptist Child Development Center
05.2023 - 11.2023
- Cared for children ages 6 weeks to 1 year old, in a nurturing and age-appropriate way.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted sensory development by providing access to different textures.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Lead Daycare Teacher
Pitts Baptist Child Development Center
04.2018 - 08.2020
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed age-appropriate activities and programs for children 6 weeks to 2 years old.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Sales Lead Manager
Ann Taylor Loft
11.2015 - 12.2017
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised a sales team of multiple people, stepping in to support employees and deliver smooth sales processes for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified opportunities for growth within credit territory and collaborated with sales teams to reach sales goals.
- Created and implemented incentives for employees who remained motivated, and drove specific sale goals.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assisted with online transaction fulfillment in store such as, gathering, packaging, and shipping products.
- Maintained promotional price point displays in order to ensure accuracy at all times.
- Supported other management, and collaborated together to meet specific deadlines.
Sales Lead Manager
Aeropostale
01.2015 - 11.2015
- Supervised a sales team of multiple people, stepping in to support employees and deliver smooth sales processes for clients.
- Effectively presented information to customers and responded to questions.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted other management with monthly merchandise restoration.
- Maintained price point displays, and marketing throughout the store to ensure accuracy.
Sales Lead Manager
P.S. From Aeropostale
06.2011 - 01.2015
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted with weekly/monthly merchandise resets, and marketing displays.
- Maintained promotional price point displays throughout the store in order to ensure accuracy.
Education
Bachelor of Science - Psychology
Stevenson University
Stevenson, MD12.2017
High School Diploma -
Overlea High School & Academy Of Finance
Baltimore, MD05.2012
Skills
- Oral and Written Communication
- Organization and Planning
- Collaborative and Team-Oriented
- Flexibility and Adaptability
- Critical Thinking and Problem Solving
- Time Management
- Leadership
- Microsoft Office (Word & Excel)
- Customer Service
- Sales
- Progress Tracking and Reporting
- Childcare Expertise
- Safety Monitoring and Management
Timeline
Patient Service Specialist
Atrium Health Cabarrus
11.2023 - Current
Lead Daycare Teacher
Pitts Baptist Child Development Center
05.2023 - 11.2023
Lead Daycare Teacher
Pitts Baptist Child Development Center
04.2018 - 08.2020
Sales Lead Manager
Ann Taylor Loft
11.2015 - 12.2017
Sales Lead Manager
Aeropostale
01.2015 - 11.2015
Sales Lead Manager
P.S. From Aeropostale
06.2011 - 01.2015
Bachelor of Science - Psychology
Stevenson University
High School Diploma -
Overlea High School & Academy Of Finance
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