Meagan Gray
Middleburg,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Talent Acquisition Hiring Supervisor
Southeastern Grocers
10.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Talent Acquisition Coordinator II
Southeastern Grocers
07.2017 - 10.2022
- Streamlined talent acquisition processes by implementing innovative recruitment strategies and tools.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Customer Service Manager
Southeastern Grocers
07.2009 - 07.2017
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Teacher Assistance/Administrative Assistant
Center Academy
08.2009 - 08.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
High School Diploma -
Fleming Island High School
Orange Park, FL05.2006
Skills
- Process Improvement
- Operations Management
- Business Development
- Training and Mentoring
- Processes and Procedures
Websites
Certification
Certified Strategic Talent Acquisition Specialist from AIHR | Academy to Innovate HR
Prosci in Taking Charge of Change
Uncovering Unconscious Bias in Recruiting and Interviewing
Timeline
Talent Acquisition Hiring Supervisor
Southeastern Grocers
10.2022 - Current
Talent Acquisition Coordinator II
Southeastern Grocers
07.2017 - 10.2022
Teacher Assistance/Administrative Assistant
Center Academy
08.2009 - 08.2014
Customer Service Manager
Southeastern Grocers
07.2009 - 07.2017
High School Diploma -
Fleming Island High School
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