Meagan Gregory
Union,SC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
12
12
years of professional experience
Work History
Director of Operations
Amedisys Home Health
12.2021 - Current
- Handles employment decisions for direct report staff, including decisions to hire, fire, advance, promote or change status.
- Responsible for overall organization and financial management of the care center.
- Provides supervision to the clinical manager(s) who ensure the delivery of quality care to patients.
- Provides input, guidance and feedback related to marketing activities and care center marketing plan to ensure that goals for growth are met.
- Ensures adequate orientation of every team member assigned to their care center.
- Assigns and directs staff with appropriate skills to perform duties.
- Provides leadership planning for staff education programs, administrative/staff meetings, in services.
- Ensures implementation of a performance improvement program to drive quality care, positive patient outcomes, and address negative trends.
- Responsible for the delivery of care for all patients served by the care center by providing supervision and support to the clinical manager.
- Monitor office workflow and administrative processes to keep operations running smoothly.
Clinical Manager
Amedisys Home Health
10.2019 - 12.2021
- Developed, planned, implemented, analyzed and organized clinical operations for the care center.
- Reviewed requests for services and determined patient eligibility and suitability for home care services. Worked with intake in coordinating patient referrals and admissions.
- Overseen scheduling activities to ensure patient needs are met. Reviewed assignments as appropriate with the patient services coordinator and professional and support staff.
- Overseen payor verification and pre-certification requirements. Communicated with payors and their representatives with updates and responds to requests for information.
- Responsible for review of documentation of other staff members including the Oasis data collection, starts of care, re-certification, physician orders, daily progress notes and other related documents ensuring appropriateness of care, delivery and documentation requirements were met. Ensured missing, incomplete and/or untimely documentation issues were resolved.
- Overseen and assisted clinicians in establishing immediate and long-term patient goals, setting priorities and developing Plan of Care (POC). Responsible to oversee the management and delivery of patient care, including utilization management, episode management and patient outcomes. Overseen the assignment of the appropriate clinical pathways and implementation of the plan of care and physicians' orders for patients.
- Overseen clinicians in the provision of care and services requiring substantial and specialized professional skills set (per applicable discipline practice act and standards of practice) and in accordance with the plan of care signed by the physician.
- Overseen the professional staff to ensure timely communication of changes in the patient condition to the physician and receipt of necessary changes in orders. Ensured communication of changes in the plan of care to the appropriate staff.
- Evaluated, and regularly re-evaluated the needs of the patient; initiates, develops, implements and made necessary revisions to the patient's plan of care in collaboration with the clinicians providing care.
- Lead regular patient care conferences and promoted coordination and communication of information relevant to the care of the patient to ensure quality of care.
- Provided direct patient care on an infrequent basis.
- Participated in agency quality assurance activities designed to improve quality and continuity of patient care. Performs chart audits and other activities of data collection.
- Responded to Additional Documentation Requests/Denials as directed by the regulatory affairs department.
- Assisted with and coordinates training of appropriate staff to ensure quality care, compliance, and fiscal responsibility.
- Instructed and guided clinicians to promote effective performance and delivery of quality home care services and is always available during operating hours to assist clinicians as appropriate.
- Assisted other disciplines in coordinating activities when necessary, assuming responsibility for continuity, appropriateness and quality of services delivered.
- Monitored and evaluated employee performance, including through on-site evaluations. Held employees accountable for the attainment of defined goals and objectives. Executed effective performance redirection and corrective action when needed. Developed employees through coaching, mentoring, and formal/on the job training and development opportunities.
- Worked with the Director of Operations on addressing staffing, referral sources, physician and client concerns/needs. Documented incidents or errors involving schedule problems and/or any other concerns.
- Participated in the investigation and resolution of patient/family/physician concerns.
School Nurse
Union County Public Schools
04.2017 - 10.2019
- Performed health screening for students and faculty by conducting hearing screens and eye evaluations.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Developed care plans and made referrals as necessary for students with health concerns or injuries.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Oversaw health services for school of 350 students and faculty.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Participated in development of school safety plans to address areas of concern.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
Home Health RN Case Manager
Amedisys Home Health
04.2015 - 08.2018
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Developed and implemented discharge plans to promote continued care after discharge.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Managed patients recovering from medical or surgical procedures.
- Took samples to complete diagnostic and routine assessment tests.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Advised and coached patients progressing from hospitals, rehab facilities, and other medical organizations to at-home treatment settings.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated patients and families on disease processes, medications and treatments.
- Coordinated with other healthcare team members to support patient needs.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Evaluated patient histories, complaints, and current symptoms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Delivered after-hours care to patients based on strict role-call rotations.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Assisted patients with activities of daily living to promote independence.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Circulating RN
Wallace Thompson Hospital
12.2011 - 04.2015
- Assessed patients prior to surgery (e.g. NPO status) and alleviate their concerns.
- Ensured that operating on correct patient and the correct procedure was being performed.
- Provided basic, bedside care.
- Gather all supplies needed for the operation, and assisted with OR set up.
- Provided additional supplies and sterile instruments as needed during the operation and assisted the other team members in monitoring the status of the patient or helping with the repositioning of the patient during the procedure.
- Provided for accurate care and handling of specimens.
- Assisted in room turnover process and that the surgical room was sterile and safe for the patient.
Medical Surgical Registered Nurse
Chester County Hospital
12.2010 - 12.2011
- Assessed, planned, implemented, and evaluated patient care plans in consultation with healthcare professionals.
- Evaluated medical information, as well as provided direct and individualized bedside nursing care to pre-and post-surgery patients.
- Prepared, administered and recorded prescribed medications.
- Changed dressings, inserted catheters, and started IVs.
- Adjusted specialized medical equipment as needed, as well as interpreted and recorded measurements.
- Monitored patients' vitals and reported adverse reactions to medications or any out of parameter vital signs to my charge nurse and the hospitalist and/or MD in a timely manner.
- Answered questions and educated patients and their families on new diagnosis, and surgical procedures and post-surgery care.
- Maintained and updated patient files, medical charts, and health records as needed.
Education
Associate of Science - Nursing
Spartanburg Community College
Spartanburg05.2010
Skills
- Manage Budgets
- Microsoft Office
- Microsoft Internet Explorer
- Patient Care
- Evaluation
- Nursing Performance Assessment
- Intravenous Therapy
- Wound Care
- Strong Clinical Judgment
- Heart Failure
- Educational Programs
- Chronic Disease Management
Timeline
Director of Operations
Amedisys Home Health
12.2021 - Current
Clinical Manager
Amedisys Home Health
10.2019 - 12.2021
School Nurse
Union County Public Schools
04.2017 - 10.2019
Home Health RN Case Manager
Amedisys Home Health
04.2015 - 08.2018
Circulating RN
Wallace Thompson Hospital
12.2011 - 04.2015
Medical Surgical Registered Nurse
Chester County Hospital
12.2010 - 12.2011
Associate of Science - Nursing
Spartanburg Community College
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