Meagan Griffin
Moultrie,GA
Summary
Accomplished Retail Manager at Sally Beauty, adept in inventory control and customer service, enhanced store revenue by implementing strategic sales techniques and fostering a team-oriented environment. Skilled in cash management and inclusive leadership, consistently exceeded sales goals through effective employee training and customer engagement.
Overview
7
7
years of professional experience
Work History
Retail Manager
Sally Beauty
05.2017 - 01.2019
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Responsible for interviewing, hiring and training employees to create a customer centric team, growing sales, and protecting company assets
- Knowledgeable on all products and their application, staying up to date with current trends to maintain customer satisfaction
- Completed daily paperwork and computer entry of sales data as established by upper management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Led team meetings that resulted in improved product knowledge and enhanced selling skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Sally Beauty
08.2012 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for loyalty applications and specific product promotions.
Server
Cafe Shisha
06.2012 - 08.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Cosmetology -
Moultrie Technical College
Moultrie, GA12.2011
High School Diploma -
Colquitt County High School
Moultrie, GA05.2009
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Social media proficiency
- Employee Relations
- Inclusive leadership
- Training facilitation
- Unconscious Bias Awareness
- Age diversity understanding
Leadership
I've virtually led a team of people from many different places in the world for four years now. I've directed them to achieve common goals and created wonderful relationships that I cherish. While unexpected, I've learned a great deal about problem solving, decision making, conflict resolution, delegation, and motivating my team while maintaining a fun and light hearted atmosphere where we can learn and grow together.
Timeline
Retail Manager
Sally Beauty
05.2017 - 01.2019
Sales Associate
Sally Beauty
08.2012 - 05.2017
Server
Cafe Shisha
06.2012 - 08.2012
Cosmetology -
Moultrie Technical College
High School Diploma -
Colquitt County High School